arnie 

Where did you send your email too? Did you create a ticket on your members page? Did you go to the members chat room? Sometimes they can take 1 or 2 days to reply, but they always reply.

Have done all of the above. I'll keep you updated if/ when I get a response.

ZCars 

Have done all of the above. I'll keep you updated if/ when I get a response.

I have a response. Trying to resolve the issue.

I have Journalytix and I can tell you that the support is really pathetic. I pay a monthly subscription for this product and i expect better than 2-3 days, maybe a week before a support ticket is responded to.

I've send four messages in the last month. Only one was ever answered. I have sent to the support e-mail address and opened support tickets with the same result...

Again today, not pulling in my trades from Ninja, sent a support ticket, no reply.

I'm actively looking for an alternative as it's a waste of money to pay a monthly subscription for a product that does not work consistently and you cannot get timely support to determine why.

UPDATE: Technical support did respond to my ticket. In fairness, it took them about 12 hours to respond to the initial support ticket and about 23 hours in total to get the problem fixed. The issue was that I had created a new workspace in Ninja Trader as the CL contract had rolled over. I did not realize that each workspace has to have an indicator added to the Market Analyzer to enable the trades to import. Lesson learned for me. Maybe an opportunity to add clarity to the help files for Jigsaw. Not sure it mentions that each workspace requires this indicator to be installed...It's definitely not an "install it once and forget it" type of situation. The tech was quick to diagnose the problem once we got together on Skype.

ralett 

I have Journalytix and I can tell you that the support is really pathetic. I pay a monthly subscription for this product and i expect better than 2-3 days, maybe a week before a support ticket is responded to. I've send four messages in the last month. Only one was ever answered. I have sent to the support e-mail address and opened support tickets with the same result... Again today, not pulling in my trades from Ninja, sent a support ticket, no reply. I'm actively looking for an alternative as it's a waste of money to pay a monthly subscription for a product that does not work consistently and you cannot get timely support to determine why. UPDATE: Technical support did respond to my ticket. In fairness, it took them about 12 hours to respond to the initial support ticket and about 23 hours in total to get the problem fixed. The issue was that I had created a new workspace in Ninja Trader as the CL contract had rolled over. I did not realize that each workspace has to have an indicator added to the Market Analyzer to enable the trades to import. Lesson learned for me. Maybe an opportunity to add clarity to the help files for Jigsaw. Not sure it mentions that each workspace requires this indicator to be installed...It's definitely not an "install it once and forget it" type of situation. The tech was quick to diagnose the problem once we got together on Skype.

This is not normal - Dave and Fernando are usually very attentive and I check the help desk system for old tickets every day and give Dave a good shouting at if an old one comes up.

We are 12 hours ahead of EST. In the future - just reach out on skype: JigsawTrading

When you buy Jigsaw Daytradr licence it comes with some educational video materials

How would you rate their quality and level of practical application

Did you tried other courses that they sell?

ralett 

I have Journalytix and I can tell you that the support is really pathetic. I pay a monthly subscription for this product and i expect better than 2-3 days, maybe a week before a support ticket is responded to. I've send four messages in the last month. Only one was ever answered. I have sent to the support e-mail address and opened support tickets with the same result... Again today, not pulling in my trades from Ninja, sent a support ticket, no reply. I'm actively looking for an alternative as it's a waste of money to pay a monthly subscription for a product that does not work consistently and you cannot get timely support to determine why. UPDATE: Technical support did respond to my ticket. In fairness, it took them about 12 hours to respond to the initial support ticket and about 23 hours in total to get the problem fixed. The issue was that I had created a new workspace in Ninja Trader as the CL contract had rolled over. I did not realize that each workspace has to have an indicator added to the Market Analyzer to enable the trades to import. Lesson learned for me. Maybe an opportunity to add clarity to the help files for Jigsaw. Not sure it mentions that each workspace requires this indicator to be installed...It's definitely not an "install it once and forget it" type of situation. The tech was quick to diagnose the problem once we got together on Skype.

My issues were almost all quickly resolved with a response in 1 or 2 days.

matzero 

When you buy Jigsaw Daytradr licence it comes with some educational video materials How would you rate their quality and level of practical application Did you tried other courses that they sell?

Hi I am also interested in the quality of the educational materials that comes with purchasing Jigsaw.

Anyone care to opine.

Thanks.

There are zero videos with actual live trades on it! For me Jigsaw was a waist of money!

Zonescalper 

There are zero videos with actual live trades on it! For me Jigsaw was a waist of money!

Besides the lack of actual live trades, how was the education content on order flow? I am assuming you were already well versed in order flow?

I am a total newb on order flow and want to incorporate into PAT.

Thanks.

Dandamannyc 

Besides the lack of actual live trades, how was the education content on order flow? I am assuming you were already well versed in order flow? I am a total newb on order flow and want to incorporate into PAT. Thanks.

The training material you get with Jigsaw is much more about the functionality of the software and setting it up. It's not meant to teach people order flow trading.

I'd recommend look on youtube at both John Grady's content - he does have paid courses, but to start you can learn a lot from the free videos and webinars he's been a part of over the years. He uses Jigsaw exclusively. I was impressed with him, and did pay for the beginner course off his site, and I would say was worth while also for the price. Isn't revolutionary and going to give you all the keys to the kingdom, but worthwhile.

As well you can look up Jigsaw/Peter Davies on YouTube and see a bunch of their videos as well to get a good taste.