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New Ninja Trader Error


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    1. looks_one TrendTraderBH with 9 posts (9 thanks)
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  #11 (permalink)
 
Robert Carrillo's Avatar
 Robert Carrillo 
Omaha NE
 
Experience: Intermediate
Platform: IQFeed compatible
Trading: ES
Posts: 271 since Jun 2012
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TrendTraderBH View Post
Thanks Robert. I may take you up on your offer if I can't get resolution shortly.

I want to re-iterate that there is definitely sincere effort being expended on behalf of Ninja and my broker to resolve this....just one of those unexpected things I guess.

Hope it gets resolved.

I know Optimus and NT are working diligently on the issue. FYI, you can trade live with IQFeed though NT and Optimus. Let me know if I can help.

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  #12 (permalink)
 dnkhoward2 
Dover, Fl
 
Experience: Intermediate
Platform: NinjaTrader 8, Oanda
Trading: YM, Currencies
Posts: 158 since Mar 2013
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Hi TrendTraderBH,

I was on the phone with Mirus and they said that sometimes these updates don't jell with the virus protection/firewalls and produce problems. I use webroot. I completely disabled it and it seemed to solve the problem so far. if you haven't tried that maybe you should look into it.

Daniel

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  #13 (permalink)
 TrendTraderBH 
Detroit, Michigan
 
Experience: Beginner
Platform: Ninja Trader
Trading: Futures
Posts: 315 since Nov 2011
Thanks Given: 570
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Thanks Daniel.

I disabled my virus and firewall (standard MS ones) and it did not solve the problem.

My broker told me that Rithmic and Ninja are working on it so I will be patient.

Glad to hear your problem was solved and happy trading to you.

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  #14 (permalink)
 TrendTraderBH 
Detroit, Michigan
 
Experience: Beginner
Platform: Ninja Trader
Trading: Futures
Posts: 315 since Nov 2011
Thanks Given: 570
Thanks Received: 301

Finally got a temporary solution that is working. Here is the email outlining the (temporary) solution from Ninja - not sure for how long until a permanent solution is in place.

Thanks to Ninja for the solution and a special thanks and shout out to Matt at Optimus - he is so very diligent and kept bugging Ninja and Rithmic to get a solution - persistent customer service. Thanks!


Email from Ninja:

Thank you again for your patience.

At this time, we suspect there may be some items on an external ISP which is preventing this connection from resolving the new certificate.

If this is the case, you should be able to connect today using the previous 7.0.1000.13 version. Please revert back to this build to test this and let us know if you can succeed with this connection. If errors persist after performing the steps below, please let us know.

Please follow the steps listed below to revert back to an earlier NinjaTrader build. Please note that the steps below will not impact your charts, workspaces, custom indicators or any other NinjaTrader settings.

Make a copy of your current license key under Help--> License key
Close all running applications.
Then from the Start menu select --> Control Panel --> Add and Remove Programs.
From Add and Remove Programs select NinjaTrader 7 and click Remove.
Then you will need to clear your internet browser cache and history. You will clear this from within your internet browser (with IE, Tools-->Options, delete cookies and files, clear history).
Reboot your machine.
Once these steps are completed, download NT7.0.1000.13 from the link below:
NinjaTrader stock, futures and forex charting software and online trading platform. Download registration.

Please let us know if you see instances of this moving forward on this version.

Sincerely,
NinjaTrader Customer Service

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  #15 (permalink)
 TrendTraderBH 
Detroit, Michigan
 
Experience: Beginner
Platform: Ninja Trader
Trading: Futures
Posts: 315 since Nov 2011
Thanks Given: 570
Thanks Received: 301

This issue has now been completely solved by Ninja. My tech rep at Ninja told me they worked with Rithmic / Zen Fire over the weekend to get the right certificate to alleviate the connection problem with v14.

He re-installed v14, uploaded the new certificate, and deleted the old one remotely and the result was a successful connection.

If anyone has the same issue please reach out to NT for the solution.


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Last Updated on July 8, 2013


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