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Well, I just got funded on a $150k evaluation with OneUp Trader, and now awaiting the usual paperwork as well as my login credentials....
"If you don't design your own life plan, chances are you'll fall into someone else's plan. And guess what they have planned for you? Not much." - Jim Rohn
Thanks, now it all comes down to install sound risk and money management in order to keep this account alive.
"If you don't design your own life plan, chances are you'll fall into someone else's plan. And guess what they have planned for you? Not much." - Jim Rohn
Thanks my friend, now I'm facing the new challenge to keep the account...
Hope you're doing well during these crazy times!
"If you don't design your own life plan, chances are you'll fall into someone else's plan. And guess what they have planned for you? Not much." - Jim Rohn
Well, after one month of trading my funded account with OneUp / MES Capital, I want to share my experience with them, especially what happened last Friday while I was in a trade.
It happened around 10:53 am EST, when I suddenly got disconnected from Rithmic Pro as well as from Ninja Trader 8 platform.
The error messages showed 'Please check your account connection parameters and internet connection (Logon failed)', and 'MES Capital: Disconnect enforced by broker or 2nd login to the same account'.
I tried several times to re-connect to Rithmic and Ninja Trader, but every attempt was rejected by the error messages mentioned above.
So I immediately contacted OneUp support, described my situation and that I had no idea whether or not my trade was still active and what the current PnL was. After only a few minutes, I got a response from OneUp support, telling me that I had to contact MES Capital support in order to resolve my issue, since they were just a recruitment company and only responsible for customers which are on a free trial or in an active evaluation....
Well, after that, I contacted MES Capital support and asked them to cancel the trade immediately and remove it from my account, since I didn't make any mistake at all. This is what I got from them, after another 15 or 20 minutes of being kind of 'blind' in an active trade:
'WE do not do that, you are responsible for your trades regardless of the issue.'
After a few minutes, I received a second Email:
'You also made money on your trade.'
This was complete BS, since it was impossible to make money on that particular trade, because in the mean time the market decided to go in the other direction....
Finally, after around 45(!) minutes, I eventually was able to log in into Rithmic and Ninja Trader again.
When I looked into the log files, I noticed that the trade obviously hit my stop loss, but it was closed by 'External' with a $300 loss.
I told them about my loss and their false claim, and that's the reply I received:
'You are responsible for your trades/setup. We are here to assist if you need us to liquidate if you have an issue.'
Well, if I didn't had an issue (connection terminated, no reconnect possible while in a trade), I wouldn't had contacted support because I didn't had a chance to see whether or not the trade was still active.
After that, there was nothing more to do than to thank them for their 'really great and outstanding support'.
So, bottom line, MES Capital even refused to at least look into that issue, they just solely blamed it on me and my responsibility.
In addition, they made false claims regarding my last trade, claiming that it has been a winner, but eventually I took a $300 hit...
However, now I'm aware of the fact that I'm on my own, if any issue ever occurs.
IMHO, this is a complete no-go and red flag for any kind of working with clients and / or customers, and in the end this will affect OneUp Trader as the 'Recruitment Company' as well.
"If you don't design your own life plan, chances are you'll fall into someone else's plan. And guess what they have planned for you? Not much." - Jim Rohn