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I think that the person delivering the service or driving the car is legitimately given a contact phone number in these cases, because, as stated, they may need to get in touch with you. Maybe you don't answer at your door, for instance.
I also think that the potential for weird stuff happening is enormous. I also do not know how to "regulate something like this effectively" -- although I do think that, ultimately, we need to.
More examples of the fact that these are not easy questions for us to figure out now. Eventually, we will, and probably will have to.
Privacy safeguards in the US are considerably different from those in the EU.
As for the legality of what the guy did, again I think it depends on jurisdiction, but the Information Commissioner in the UK (they are the privacy watchdog) said that if the customer's phone number was being used for a purpose other than the original purpose for which it was provided, she may have a case for reporting it to the police.
just like old time post agencies: if you write some mail it is like a postcard where every participant in the delivery system could read all your romantic phrases.
In fact as a longtime pioneer who established back in 95 a internet provider company - I am aware of things to be sent open and about things to better hide:
Today i am using a reliable mail service (proton.com - which I have no connection with other than using it) to send "more important mail" with attached files. The good thing - you only can login via browser. Everything is encoded. There is no download like normal mail providers. You can login and download immediately the attachments to your machine and then you may log out. The service is in Switzerland and the usage is free up to 500MB. From there some real low cost scheme is available. Great about this: No ADS, no SPAM no bugs. It just works.
I had it installed for friends as a circumvent of the sniffing large companies, scanning ALL files. And as a emergency exit for difficult mail management. You can be alerted on every device when new mails are running in.
Just to summarize - some data management for privacy needs to be installed - family first - then for the company too.
I heard of Proton Mail - Switzerland based and they do not allow any type of snooping in their servers. For the privacy conscious it's a very worthwhile service.
While none of this is technically wrong in a legal sense, it is an enormous misuse of information that the original people involved did not know would happen, and did not expect, and almost certainly would not have agreed to.
The fact that Facebook users made it publicly available just shows how trustingly naive people are. But they should be able to do so without someone who is cynically exploitative taking advantage of them.
While Facebook obviously was initially naive as well, thinking that all sharing of information is good (also profitable to themselves), they have also been careless and unconcerned about the damage caused to their customers, and to the larger society. Clearly, at some point it simply was not in their interests to become concerned about it, so they made the choice not to.
There are a lot of occasions where people will say something like "there oughta be a law," and usually it's pretty superficial. But in this case, there really ought to be a law, and an entire body of law, to prevent this kind of abuse.
Also, frankly, some lawsuits. If it's no longer in the interests of social media companies to be unconcerned about the use of their data, then suddenly, magically, the issues will get addressed and dealt with.
EU GDPR becomes active on 25th May 2018. Violation fines are supposedly able to be levied at 4% of turnover. But for anybody who knows the Snowden story it's all probably irrelevant and far too late.
In the meantime even pub chains are worried about lists of customers kept locally by managers - from the sublime slime to the ridiculous indeed.