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Closed my TS account


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  #11 (permalink)
 
SMCJB's Avatar
 SMCJB 
Houston TX
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cashtrader View Post
I recently opened a TradeStation account and have closed it just as quick. The main issue I have with TradeStation is an issue that I should never have with any brokerage firm I ever work with, and that issue is getting ahold of someone. I sent in help request ticket for an issue on my account on 1/21/2021 and I get a response on 2/7/2021, not acceptable. You cannot call support, they make you use a online call me back system that doesnít work most days and fills up quickly. I have therefore dumped them, good platform and miss the old days when they were a standalone (Omega) platform and you got your own broker. However if you canít get ahold of your broker in a very timely fashion then you have a serious problem.

I used to think that TS Customer Service was pretty good. Sure you might wait 10-15 mins to get somebody but they usually resolved my issue very quickly and politely. Post Covid though its been terrible. Phone lines no longer taking calls. Online chat often unavailable (I assume due to high volume). Even when you do get in queue waits are over an hour and sometimes as long as two hours. Definitely one of the companies that has struggled to adapt to Covid.

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  #12 (permalink)
 cashtrader 
Sacramento, CA
 
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ShadowFox View Post
I have been a TS user for a couple of years now and can honestly say I love it for what I use it for. I trade algos on equities and futures. I have the TS Select plan (min $2000). I pay $0 fees for data or platform and get free futures data with my equities account. $0 commissions. I trade A LOT and have seen no issues with timely order fills. Trade execution seems on par (only issues I have had are my fault or internet connection related). I have thought about this customer service thing though. It does usually take me at least an hour to get someone on the phone or in the online chat function. I have not found an emergency call line but also haven't needed it yet. I would suggest going through the online chat function early in the morning and ask them if they have an emergency line you can call if necessary. Would not be surprised if they do for the right client. I'm just wondering how other brokers are as well though. Can't imagine they are sitting there waiting for your call, my guess is they have a wait as well... Especially right now with all the post Covid activity in trading.

TS has a good platform and has had a good platform even back in the 00ís they had a good platform, but the service level is just not acceptable. My other brokers AMP & Ironbeam, I send a support email or call the desk and I have a response ASAP. I know people on here donít like AMP, but Iíll say this much, I send Dan (owner) an email with an issue and heís on it ASAP. When I canít get ahold of a broker/bank who holds my capital in a timely fashion it causes me to wonder what the safety of my funds are. TS taking nearly 3 weeks to get back to me about a critical account issue is just beyond acceptable of a broker. I used to have both a series 3 & 63 and the NFA is very clear on customer accessibility. I am not going to, nor should I even have to time my customer contact calls in order to get ahold of someone, issues can arise in trading at anytime.

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  #13 (permalink)
 
SBtrader82's Avatar
 SBtrader82   is a Vendor
 
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I also had the same impression about TS. The platform was slow and got stuck very often (at least 3 times per week).
Also I found quite annoying the hundreds of seminars and videos on the web that all seem to point out how marvelous the platform is, just because it allows you to build some custom OCO orders.
This is something that every platform has and if you insist so much on this feature it sounds like a scam to me.

Jesus Nava is the one who is always making this videos to explain the platform, and the videos are so slow! they seem to address complete beginners, then it's enough you dig a little bit below the surface and you discover that there is very little you can customize in TS.

Just to make an example there is not even a decent market profile tool in TS and to have Volume profile you have to pay an external service.
This is completely ridiculous. I can have everything for free in SierraChart and the platform is 1000 times more stable.

Also I don't like the fact that they are advertising on Chat With Traders.

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  #14 (permalink)
 kevinkdog   is a Vendor
 
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SBtrader82 View Post
I also had the same impression about TS. The platform was slow and got stuck very often (at least 3 times per week).
Also I found quite annoying the hundreds of seminars and videos on the web that all seem to point out how marvelous the platform is, just because it allows you to build some custom OCO orders.
This is something that every platform has and if you insist so much on this feature it sounds like a scam to me.

Jesus Nava is the one who is always making this videos to explain the platform, and the videos are so slow! they seem to address complete beginners, then it's enough you dig a little bit below the surface and you discover that there is very little you can customize in TS.

Just to make an example there is not even a decent market profile tool in TS and to have Volume profile you have to pay an external service.
This is completely ridiculous. I can have everything for free in SierraChart and the platform is 1000 times more stable.

Also I don't like the fact that they are advertising on Chat With Traders.

What wrong with Chat With Traders? And advertising there?

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  #15 (permalink)
 
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 SBtrader82   is a Vendor
 
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kevinkdog View Post
What wrong with Chat With Traders? And advertising there?

Well for me it's a sign that they cater to the general public and that they are much more interested in gaining new client rather than keeping the old ones.
They could invest less on advertising and just improve the support.

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Last Updated on February 15, 2021


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