b16aln 

The silence from Ninjatrader is deafening here. Do they believe that if you ignore it for long enough it will go away??

Why the attitude?

I personally put you in touch with our head of product management over a week ago to help you work through your issues and it is my understanding that you have been communicating with him? For that reason, I did not feel a need to respond.

Why the attitude? Because your platform isn't reliable, you haven't updated the support for IQfeed since 2014 and I have been in communication with your support for at least 6 months with no resolution.

Do you feel that officially supporting a version as old as 2014 is acceptable for a product that you charge customers to use? Iqfeed have already reached out and said they would be willing to work with your support but your support have declined.

Why does the kinetic connection work perfectly well but the IQ connection does not? It is the same data from the same supplier (IQFeed) which NT8 have re-packaged.

b16aln 

Why the attitude? Because your platform isn't reliable, you haven't updated the support for IQfeed since 2014 and I have been in communication with your support for at least 6 months with no resolution. Do you feel that officially supporting a version as old as 2014 is acceptable for a product that you charge customers to use? Iqfeed have already reached out and said they would be willing to work with your support but your support have declined. Why does the kinetic connection work perfectly well but the IQ connection does not? It is the same data from the same supplier (IQFeed) which NT8 have re-packaged.

Kinetick interface is completely different than our IQFeed interface but that is beside the point. I can't comment on your past experience with us but its clear to me you are not satisfied so as Founder and CEO of NinjaTrader, I put you in touch with the right individual to work with you. My point is simply that you had my attention over a week ago and I see no reason for you to continue on the war path.

And still it goes on, every day...totally unstable and unreliable I'm afraid!

Here's today's screenshot. So I just missed alerts for all my levels because NT8 disconnected from IQfeed...claims to have reconnected but does not print any data on the chart for the last hour until I noticed that nothing was happening.

I have to manually disconnect all accounts and then re-connect one at a time, IQfeed then broker account to restore the data.

This is extremely dangerous ninjatrader, if I had any orders in the market this afternoon they could have been hit but my ATM stops would not have turned on leaving me totally exposed and putting my whole bank roll at risk. Do you understand the severity of this instability Ninjatrader?

b16aln 

And still it goes on, every day...totally unstable and unreliable I'm afraid! Here's today's screenshot. So I just missed alerts for all my levels because NT8 disconnected from IQfeed...claims to have reconnected but does not print any data on the chart for the last hour until I noticed that nothing was happening. I have to manually disconnect all accounts and then re-connect one at a time, IQfeed then broker account to restore the data. This is extremely dangerous ninjatrader, if I had any orders in the market this afternoon they could have been hit but my ATM stops would not have turned on leaving me totally exposed and putting my whole bank roll at risk. Do you understand the severity of this instability Ninjatrader? Attachment 258533

Our Product Manager has been working with you intimately over the last several weeks to understand and resolve your issues and my understanding is we are making progress. We are happy to continue to work with you however, despite the direct line of communication, you insist to to make counterproductive public posts.

It seems our direct help is not satisfactory and your public comments suggest that NinjaTrader is not the right product for you. I will instruct and authorize my team to refund your last payment and terminate your license.

PS - ATM stops would be submitted independent if market data is flowing into the platform or not.

Wow, so you terminate a customers license because they post factual and evidenced faults? That is quite an incredible reaction.

Why are you not willing to have an open discussion about these issues?

Unfortunately I have invested a significant amount of time, effort and money into Ninjatrader so do not accept cancellation and refund as suitable alternative. I enquired about this with your support earlier in the year but was told this is absolutely not an option and have since invested significantly in the platform. You have to realise how incredible frustrating it is to have this happen to you on a daily basis and possible show some empathy?

In regard ATM, once my order to open is submitted it sits on the IB broker side but does not have bracket orders attached. The ATM stops only get submitted to IB once NT8 believes the order has opened. If NT8 does not have data and therefore doesn't know that the order has opened it will not submit the ATM stops, meanwhile the order sitting on IB has opened with bracket orders (stops) attached.

b16aln 

The ATM stops only get submitted to IB once NT8 believes the order has opened. If NT8 does not have data and therefore doesn't know that the order has opened it will not submit the ATM stops, meanwhile the order sitting on IB has opened with bracket orders (stops) attached.

Correct, once NT is notified that the order is filled, stops are submitted. In your case, you are connected but not receiving market data, order data is still flowing and thus your stop will be submitted.

NinjaTrader 

Correct, once NT is notified that the order is filled, stops are submitted. In your case, you are connected but not receiving market data, order data is still flowing and thus your stop will be submitted.

Ok, thanks for explaining that, very helpful. I have tested and it is correct so I am less worried about the consequences of a random disconnect now when I am not monitoring the screen.