matthew28 

I wouldn't normally post other people's emails to me, but as it answers the previous two posts I think it could create an unfair impression on Jigsaw not to.

I got the same reply about them saying that they are looking into it. Seems strange that no one has ever noticed this.

Anybody using Journalytix and find that occasionally trades are left open when they have been closed.
The individual trades show one trade left open from yesterday, and another one from today. The open PnL isn't changing as if they were open trades, because they aren't open.
Clicking the waste bin on the right doesn't do anything and there is no way to delete trades in Journalytix, one of the features, great if it records trades correctly not so good when it is recording trades wrongly.

matthew28 

Anybody using Journalytix and find that occasionally trades are left open when they have been closed. The individual trades show one trade left open from yesterday, and another one from today. The open PnL isn't changing as if they were open trades, because they aren't open. Clicking the waste bin on the right doesn't do anything and there is no way to delete trades in Journalytix, one of the features, great if it records trades correctly not so good when it is recording trades wrongly.

Have you contacted their support reporting this issue?

arnie 

Have you contacted their support reporting this issue?

Not yet, just checking here first if anybody had had the same.

matthew28 

Not yet, just checking here first if anybody had had the same.

Never had that issue so far, just contact support or [email protected] directly.

My experience so far is that he's always very responsive.

matthew28 

I noticed that issue as well as another query. I wrote to their support on Tuesday, five days ago, haven't had a reply. This was the email with the things I mentioned, point 2. being about the timezone change. Having said all that though, I like it overall and I do think the customisable news squawk is very good.

This is on our list - sorry for the delays on this!

matthew28 

Anybody using Journalytix and find that occasionally trades are left open when they have been closed. The individual trades show one trade left open from yesterday, and another one from today. The open PnL isn't changing as if they were open trades, because they aren't open. Clicking the waste bin on the right doesn't do anything and there is no way to delete trades in Journalytix, one of the features, great if it records trades correctly not so good when it is recording trades wrongly.

If you can skype me on JigsawTrading - I'll sort that out. Jigsaw SIM account, right?

These are usually cleared if you click "resend trade stats" on daytradr.

Jigsaw Trading 

These are usually cleared if you click "resend trade stats" on daytradr.

Fixed.
At some point I did try to resend the stats, but I also tried deleting the documents folder database PnL files, and then saw that the Journalytix Open Trades trash cans had changed to green and clicking on that icon did allow me to delete them.
Thanks.

matthew28 

Fixed. At some point I did try to resend the stats, but I also tried deleting the documents folder database PnL files, and then saw that the Journalytix Open Trades trash cans had changed to green and clicking on that icon did allow me to delete them. Thanks.

OK - send me your username & the trades that need to go & I'll get rid of them - or if you remember the P&L I'll update them

Jigsaw Trading 

OK - send me your username & the trades that need to go & I'll get rid of them - or if you remember the P&L I'll update them

I obviously worded that badly. Either re-sending the stats or deleting the PnL files fixed it. I no longer have the open trades in journalytix.
I was just replying to say thanks, thanks, and I don't need to Skype you.