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Does anyone have the same issue with Rithmic and Sierrachart? Every time I open Sierrachart and Rithmic downloaded the intraday price data, I am having an eight min gap in my charts. The last 8 min of the charts are missing. They are missing on all futures.
Does any one know how to fix this?
Sierracharts does not support Rithmic datafeed issues anymore. Please advice.
Cheers Zonescalper
Can you help answer these questions from other members on NexusFi?
Hi, yes I have exactly the same problem. It happened to me for the first time yesterday (30th March) and then again today. See the attachment below: it's a one minutes chart and you can see a gap of around 10 minutes.
It happened after closing the plaform and opening it again. It's quite strange.... I heard that sierra is having multiple issue with Rithmic and it want to get rid of rithmic asap
We have seen some customers having issues with the Sierra -> Rithmic connection as of late. The CQG connection seems to have less issues with Sierra.
Mike Murphy
Director of Trading
Use Promo Code FUTURES.IO for $0.45 futures commissions, $0.19 micro commissions HERE. *Promotion only available to new customers. Other fees such as exchange and NFA still apply*
Mike Murphy | Director of Trading
Ironbeam Futures
Phone: 312-765-7228 | [email protected]
New to Sierra and futures so I don't know yet reasons and why they have stopped supporting the feeds mentioned.
All I know is that Sierra is worth every dollar in gold and its crazy cheap for what you really get and I dont see any problems of them trying to earn a little extra cash (if that is the case).
I am just totally blown away what you can do with the software and it does better and more than the competitors.
Outside looks like a rusty old Yugo, but inside is a very fine well oiled Ferrari and that is what matters =)
I'm using Sierra Chart with Rithmic and have never noticed this issue. No idea what is going on, and, as you say, SC will no longer offer any help in figuring it out.
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Sierra Chart "supports" both Rithmic and CQG in a minimal sense that their platform will run with them, but they will not provide problem-solving type support any more if things go wrong with them. SC has taken the position that any problems with these feeds are probably due to the feeds and not to Sierra Chart, and express exasperation with running down problems caused by these feeds, which they criticize up, down and sideways.
I expect that sometime later this year (2020), they will no longer support either of them in the sense of providing a way to connect to them at all -- at least, if they can pull this off within the marketplace. If their customers or the brokers do not accept the SC replacement solutions, then SC will have to either lose some revenue or eat their plans to force a change. My guess is that making the rest of the world accept the SC solutions will be tough for them. Probably they will continue to allow connections but will also continue to push their own alternatives.
I am indifferent to the point of being agnostic about which feed to use. I know that some data providers have support for different products, or have other features that have importance to some traders, but I am a plain-vanilla, give-me-US-index-futures guy, and so long as the data is right and the trades go through I am satisfied. I think it is hard to screw up ES or YM or NQ.
With that said, SC does claim that users have had issues with trades with these providers, which is an important matter. I never have had a problem with either Rithmic or CQG in this regard, but I also do not doubt Sierra Chart's technical competence, which is extraordinary (if ill-tempered -- users of SC will know exactly what I mean )
So, I don't know the answer to the original question about gaps in data with Rithmic using SC. As to the larger question, I also don't know how the SC attempt to provide their own feed and trade settlements will fly in the marketplace. We have seen grand pronouncements over the years that came to nothing, or to failure, and we have also seen some big changes. Time will tell, as usual.
Personally, I love Sierra Chart as a platform, and I am willing to accept the irascible "support" policies as part of the price for admission to the club. I don't really think they will be successful in forcing the marketplace to accept their alternatives to the other data and trading providers. They may succeed, if their offering is clearly superior, but that will be a heavy lift to make. I think that, at best, they will have to provide connections to the others as well as their own, and they will succeed, or not, within the competitive market, like everyone else.
Bob.
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Add-on comment: I have searched for a while for a good description of the Sierra Chart attitude regarding support, and "irascible" does fit: "having or showing a tendency to be easily angered." (Per Google search.) I don't know why they have the attitude they have, but they do.
In fairness, when I have pointed out a true technical or business issue, which I have done only once or twice, they have been right on it and fixed it immediately and with no dramatics, even helpfulness. So there is that side of it too.
When one door closes, another opens.
-- Cervantes, Don Quixote
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