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Showing results 1 to 7 of 7
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Posts Made By:
SierraChart
Forum:
Sierra Chart
April 6th, 2011, 01:11 AM
Replies:
75
Does Sierra Chart Support need to learn some manners?
Views:
24,626
Posted By
SierraChart
The only thing we can say is that we are making...
The only thing we can say is that we are making more effort to improve, organize and add to our documentation. Mainly through the use of images with simple descriptions. Especially the trading...
Forum:
Sierra Chart
April 6th, 2011, 01:00 AM
Replies:
75
Does Sierra Chart Support need to learn some manners?
Views:
24,626
Posted By
SierraChart
Let's be clear about the timing of this. When...
Let's be clear about the timing of this. When the original message came in, this was after post #6 where we researched and reported precisely what we believed the problem was and it turned out out...
Forum:
Sierra Chart
April 5th, 2011, 11:35 PM
Replies:
75
Does Sierra Chart Support need to learn some manners?
Views:
24,626
Posted By
SierraChart
Once we got the images, we had a very good sense...
Once we got the images, we had a very good sense of what was going on. A chartbook was only confirmation and it was not necessary after the images. And we do respect your time with producing those...
Forum:
Sierra Chart
April 5th, 2011, 11:31 PM
Replies:
75
Does Sierra Chart Support need to learn some manners?
Views:
24,626
Posted By
SierraChart
Cory, you are right. In our experience we have to...
Cory, you are right. In our experience we have to assume that a particular user is not very knowledgeable about our software and our support board. You have to understand that everything at first is...
Forum:
Sierra Chart
April 5th, 2011, 11:29 PM
Replies:
75
Does Sierra Chart Support need to learn some manners?
Views:
24,626
Posted By
SierraChart
We do have how-to videos on our website. When you...
We do have how-to videos on our website. When you go to our website, select Documentation >> Instructional Videos. We have had those for many years. However, those are not easy to maintain and our...
Forum:
Sierra Chart
April 5th, 2011, 09:27 PM
Replies:
75
Does Sierra Chart Support need to learn some manners?
Views:
24,626
Posted By
SierraChart
We never called anyone a jerk and under no...
We never called anyone a jerk and under no circumstances would we ever and have we ever used that term.
At the time this thread was started here, the latest post was #7 in the referred to thread...
Forum:
Sierra Chart
April 5th, 2011, 08:51 PM
Replies:
75
Does Sierra Chart Support need to learn some manners?
Views:
24,626
Posted By
SierraChart
Cory, and the user then followed up and said he...
Cory, and the user then followed up and said he would send you an image by private messaging. Were you actually going to help them? What if they thought you were acting as Sierra Chart support, and...
Showing results 1 to 7 of 7
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