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Showing results 1 to 11 of 11
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Posts Made By:
aslan
Forum:
Sierra Chart
February 8th, 2011, 10:20 PM
Replies:
36
SC support, really unacceptable reaction and response!?!?
Views:
9,842
Posted By
aslan
Paladin, While they say that, I think it may...
Paladin,
While they say that, I think it may be more CYA type of info. I only deal with tick data, and have had no issues, but I can imagine people that load way too much data and wonder why it is...
Forum:
Sierra Chart
February 4th, 2011, 08:26 AM
Replies:
36
SC support, really unacceptable reaction and response!?!?
Views:
9,842
Posted By
aslan
Nice edit Metal ;-) I have been over on SC...
Nice edit Metal ;-)
I have been over on SC forum for a little over a month. There are a couple of people, that will remain nameless, that are just jerks. If I was charging for my services, they...
Forum:
Sierra Chart
February 3rd, 2011, 10:19 AM
Replies:
36
SC support, really unacceptable reaction and response!?!?
Views:
9,842
Posted By
aslan
I could not agree more. I went over there knowing...
I could not agree more. I went over there knowing it was a little rough around the edges, but am absolutely thrilled with SC.
Forum:
Sierra Chart
February 2nd, 2011, 10:14 PM
Replies:
36
SC support, really unacceptable reaction and response!?!?
Views:
9,842
Posted By
aslan
Yes, but I thought I laid it out pretty well for...
Yes, but I thought I laid it out pretty well for them without being a jerk about it, and even told them what the problem was (which turned out to be dead on).
I was taken back a bit, when I fire...
Forum:
Sierra Chart
February 2nd, 2011, 09:46 PM
Replies:
36
SC support, really unacceptable reaction and response!?!?
Views:
9,842
Posted By
aslan
Ah yes, being nice paid off, as they fixed the...
Ah yes, being nice paid off, as they fixed the issue. You can now load tick data in a reasonable amount of time. Thanks SC Support & Development, and thanks to Luke for being the bad cop ;-)
Forum:
Sierra Chart
February 2nd, 2011, 01:36 PM
Replies:
36
SC support, really unacceptable reaction and response!?!?
Views:
9,842
Posted By
aslan
Yes, I think you need to use a little tender...
Yes, I think you need to use a little tender loving care before using the club ;-)
Forum:
Sierra Chart
February 2nd, 2011, 12:22 PM
Replies:
36
SC support, really unacceptable reaction and response!?!?
Views:
9,842
Posted By
aslan
I think you are right Cory ;-) I have had...
I think you are right Cory ;-)
I have had good luck in general, but I suspect it comes down to how busy they are vs how easy it is to do something.
Does anyone know how many developers they...
Forum:
Sierra Chart
February 2nd, 2011, 11:44 AM
Replies:
36
SC support, really unacceptable reaction and response!?!?
Views:
9,842
Posted By
aslan
Its that exponential piece that is the problem. I...
Its that exponential piece that is the problem. I suspect they are doing something really stupid in terms of memory allocation, and they are reallocating and moving data over and over again. It is...
Forum:
Sierra Chart
February 2nd, 2011, 09:42 AM
Replies:
36
SC support, really unacceptable reaction and response!?!?
Views:
9,842
Posted By
aslan
Yes, wouldn't you expect closer to linear...
Yes, wouldn't you expect closer to linear performance for 1 vs 2 tick chart?
THe reason for 1-tick data is two fold. First, in order to generate custom bar types (called custom charts in sc), you...
Forum:
Sierra Chart
February 2nd, 2011, 08:22 AM
Replies:
36
SC support, really unacceptable reaction and response!?!?
Views:
9,842
Posted By
aslan
BTW, even with the BS response, I would never...
BTW, even with the BS response, I would never even consider going back to Ninja support.
Forum:
Sierra Chart
February 2nd, 2011, 08:21 AM
Replies:
36
SC support, really unacceptable reaction and response!?!?
Views:
9,842
Posted By
aslan
I posted that post. I fully expected them to not...
I posted that post. I fully expected them to not get it or not want to fix it, as there are other older threads alluding to the issue as well.
I have to say I was a little surprised that my thread...
Showing results 1 to 11 of 11
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