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Search: Posts Made By: NinjaTrader
Forum: Traders Hideout March 2nd, 2021, 09:37 AM
Replies: 309
Views: 49,271
Posted By NinjaTrader
I thought this clarification might be helpful. As...

I thought this clarification might be helpful. As you will see, any customer affected will not incur an actual loss. For customers who traded on inaccurate data caused by the Phillip outage,...
Forum: Traders Hideout March 1st, 2021, 04:29 PM
Replies: 309
Views: 49,271
Posted By NinjaTrader
I am not sure why you have to resort to calling...

I am not sure why you have to resort to calling me names and making public (and private) threats when all you have to do is simply ask me to get involved. That said, I have escalated your case up the...
Forum: Traders Hideout February 11th, 2021, 12:29 PM
Replies: 309
Views: 49,271
Posted By NinjaTrader
Understand and good question. Other brokers who...

Understand and good question. Other brokers who clear through Phillip would need to state their position on refunding customers. You should ask them.
Forum: Traders Hideout February 11th, 2021, 12:10 PM
Replies: 309
Views: 49,271
Posted By NinjaTrader
While I can't speak for other brokers, I can...

While I can't speak for other brokers, I can assure you that NinjaTrader Brokerage customers will be made whole. That's our promise to our customers.
Forum: Traders Hideout February 11th, 2021, 09:17 AM
Replies: 309
Views: 49,271
Posted By NinjaTrader
Please email [email protected] with your...

Please email [email protected] with your details. If you have an open position, then please call 312.423.2234.
Forum: Traders Hideout February 10th, 2021, 01:13 PM
Replies: 309
Views: 49,271
Posted By NinjaTrader
First, thanks for sending me the PM. As I said,...

First, thanks for sending me the PM. As I said, likely a misunderstanding. You will get refunded and your case is in the queue. However, you are in the complex basket since you elected to continue...
Forum: Traders Hideout February 10th, 2021, 12:59 PM
Replies: 309
Views: 49,271
Posted By NinjaTrader
This is a good question, let me clarify where we...

This is a good question, let me clarify where we are at and what we are doing. Here are the facts.


We have identified a couple of hundred customer accounts that have been negatively affected
...
Forum: Traders Hideout February 10th, 2021, 11:31 AM
Replies: 309
Views: 49,271
Posted By NinjaTrader
If the trades in question are specific to the...

If the trades in question are specific to the Phillip outage then our team should never have said that to you, so either a misunderstanding on our part or an opportunity for us to educate the...
Forum: Traders Hideout February 8th, 2021, 04:11 PM
Replies: 309
Views: 49,271
Posted By NinjaTrader
NinjaTrader Brokerage Customers, We will...

NinjaTrader Brokerage Customers,

We will work with Phillip Capital to ensure that none of our customers will be faced with a financial loss resulting from the outage/inaccurate trade data. As of...
Forum: Traders Hideout February 8th, 2021, 11:21 AM
Replies: 309
Views: 49,271
Posted By NinjaTrader
In theory, yes, positions and account balances...

In theory, yes, positions and account balances are being backed into but throughout this process, the clearing firm has run into issues. We were expecting that this issue would have been resolved by...
Forum: Traders Hideout February 8th, 2021, 10:56 AM
Replies: 309
Views: 49,271
Posted By NinjaTrader
Unfortunately not. There is a portal but it does...

Unfortunately not. There is a portal but it does not update position information in real-time and its subject to the same systems that caused the issue thus, its not guaranteed to show accurate...
Forum: Traders Hideout February 8th, 2021, 09:52 AM
Replies: 309
Views: 49,271
Posted By NinjaTrader
The images you posted is what I mean when I say...

The images you posted is what I mean when I say we are at over capacity and no, we we were not watching the superbowl last night.
Forum: Traders Hideout February 8th, 2021, 09:33 AM
Replies: 309
Views: 49,271
Posted By NinjaTrader
We are answering phones and responding to emails....

We are answering phones and responding to emails. We are just over capacity right now. Please be patient, we are working through the queue as well as bringing information inline.

Raymond Deux...
Forum: Traders Hideout February 8th, 2021, 09:32 AM
Replies: 309
Views: 49,271
Posted By NinjaTrader
I have posted a few responses to put some light...

I have posted a few responses to put some light on the nature of the situation as well as the infrequency of this particular failure at Phillip, our FCM partner. This situation has overwhelmed our...
Forum: Traders Hideout February 8th, 2021, 09:30 AM
Replies: 309
Views: 49,271
Posted By NinjaTrader
Most if not all FCM's rely on 3rd party back...

Most if not all FCM's rely on 3rd party back office systems and ISV's (CQG, Rithmic, Trading Technologies etc...) and require a nightly synchronization between the systems that generate the...
Forum: Traders Hideout February 8th, 2021, 09:26 AM
Replies: 309
Views: 49,271
Posted By NinjaTrader
If you were not impacted meaning, statements and...

If you were not impacted meaning, statements and positions were correct. You can trade however, I would sit out until information is brought into line which we expect by this evening.



Yes. We...
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