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Posts Made By:
NinjaTrader
Forum:
NinjaTrader
March 15th, 2011, 02:49 PM
Replies:
38
NT7 support experience - need help !
Views:
11,576
Posted By
NinjaTrader
max-td, First, I am glad that we have been...
max-td,
First, I am glad that we have been able to resolve your issue. All customer inquiries are important to me however, since you have elevated your case in a public forum, in addition to...
Forum:
NinjaTrader
March 15th, 2011, 10:22 AM
Replies:
38
NT7 support experience - need help !
Views:
11,576
Posted By
NinjaTrader
I will respond to your ticket personally to...
I will respond to your ticket personally to resolve your case.
Forum:
NinjaTrader
March 15th, 2011, 10:05 AM
Replies:
38
NT7 support experience - need help !
Views:
11,576
Posted By
NinjaTrader
max-td, After further research, it appears...
max-td,
After further research, it appears that the problem is that you don't have the correct patch that deals with the DST conversion. This is based on the information provided in your trace...
Forum:
NinjaTrader
March 15th, 2011, 09:08 AM
Replies:
38
NT7 support experience - need help !
Views:
11,576
Posted By
NinjaTrader
max-td, I have researched this further and...
max-td,
I have researched this further and the issue is localized to your PC. The problem is that as NT loads historical data, the time zone conversion is not correct since your PC is not taking...
Forum:
NinjaTrader
March 15th, 2011, 08:55 AM
Replies:
38
NT7 support experience - need help !
Views:
11,576
Posted By
NinjaTrader
max-td, Several years back when the US...
max-td,
Several years back when the US changed its Day Light Savings policy, XP came out with a patch to address this issue. Just hitting some bushes here....but are you up to date on XP patches?...
Forum:
NinjaTrader
March 15th, 2011, 08:50 AM
Replies:
38
NT7 support experience - need help !
Views:
11,576
Posted By
NinjaTrader
This is not accurate. We have 20+ people in our...
This is not accurate. We have 20+ people in our customer service facing roles that all provide technical support at varying levels and have different competencies including level II support for...
Forum:
NinjaTrader
March 15th, 2011, 08:40 AM
Replies:
38
NT7 support experience - need help !
Views:
11,576
Posted By
NinjaTrader
max-td, I am sorry for this experience. It...
max-td,
I am sorry for this experience. It is is our company policy that if someone requests a call or a remote login that we accommodate our customer immediately. I have no excuse as to why this...
Showing results 1 to 7 of 7
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