Sierra Chart with TT, broken Last on DOM

Discussion in Sierra Chart

Updated April 9, 2011

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Sierra Chart with TT, broken Last on DOM

February 25th, 2011, 03:23 AM

#1 (permalink)

Big Mike

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This has happened to me multiple times now. The DOM will stop updating the Last. The bid/ask continues to update.

I've had it happen while I am both flat or in a position. In the past when it happened, I exited SC, reloaded, and all was well. This time I've exited three times and reloaded, and the last is still stuck.

Am using SC 679 via TT. This is the 6E.

Anyone else seen this? Ideas?

Mike

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February 25th, 2011, 03:29 AM	#3 (permalink)
MetalTrade Posts: 1,055 since May 2010	There is a new release pending of the TT Fix adapter real soon that fixes some bugs. Maybe it will fix this one too. This is software that your broker needs to update.

February 25th, 2011, 03:30 AM

#4 (permalink)

Big Mike

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MetalTrade

There is a new release pending of the TT Fix adapter real soon that fixes some bugs. Maybe it will fix this one too.

This is software that your broker needs to update.

Do you have a link for this info?

Mike

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February 25th, 2011, 03:45 AM

#5 (permalink)

Big Mike

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Deleted the 6E-201103-CME.scid file, seems to be OK now. For how long, I dunno.

Mike

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February 25th, 2011, 04:19 AM

#6 (permalink)

LukeGeniol

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Big Mike

Do you have a link for this info?

Mike

Price seems to be stuck, NOT streaming, time and sales not updating - Sierra Chart

Take your Pips, go out and Live.
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February 25th, 2011, 04:44 AM	#7 (permalink)
oztrd new york, ny Elite Member Experience: Beginner Platform: Velocity, Sierracharts, TOS Broker: Velocity/TT FIX Trading: 6E Posts: 21 since Aug 2010 Thanks Given: 14 Thanks Received: 5	I was getting paranoid I am the only one who is getting this problem. I deleted the scid file but the problem remains the same so far. I spent 3 hours on this already.

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February 25th, 2011, 04:45 AM

#8 (permalink)

Big Mike

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oztrd

I was getting paranoid I am the only one who is getting this problem. I deleted the scid file but the problem remains the same so far. I spent 3 hours on this already.

Sorry -- all I did was delete it and it solved the issue for me. Exact steps -- exit SC, delete the 6E-201103-CME.scid file (renamed it, technically -- I wanted to keep it around). Reload SC. Problem solved.

Hope they get it fixed soon.

Mike

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February 25th, 2011, 04:52 AM	#9 (permalink)
oztrd new york, ny Elite Member Experience: Beginner Platform: Velocity, Sierracharts, TOS Broker: Velocity/TT FIX Trading: 6E Posts: 21 since Aug 2010 Thanks Given: 14 Thanks Received: 5	thanks mike

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February 25th, 2011, 04:56 AM

#10 (permalink)

Big Mike

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oztrd

thanks mike

Awesome.

I just posted this on their forum:

Quoting

SC_SupportGroup

No need for the file. We are experienced with these kinds of issues. The problem is not with the file. It's not going to help us to look at it. That will not help.

Sorry to disagree.

But:

- My feed was working fine after I deleted the file in question (the one I have emailed you).
- It was working fine when I started to quote/post this reply, just to establish a base line.
- To test your theory that the data file is irrelevant, I then:
- Exited SC.
- I then put the old file, which I emailed you, back in place.
- I reloaded SC.
- The problem is now back. "Last" is stuck at 1.3819. Bid/ask moving.
- I then exited SC.
- I removed the bad file, corrupted in some way.
- I reloaded SC.
- The problem is now solved. "Last" is moving again.

It seems quite obvious the problem is 100% related to the data file.

Mike

So hopefully with this new info they can find and fix the issue.

Mike

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