Anybody ever experienced disconnections during European hours???
Although I only place OCO orders (mainly on Eurex futures) using Sierra+TT sometimes the platform after reconnection says I am flat while the main (parent) order was actually executed and the (profit/stoploss) orders seem to have been canceled!!!! A NIGHTMARE: ESPECIALLY BECAUSE THE PLATFORM KEEPS ON SHOWING I AM FLAT and I have to call Crossland desk to verify the situation!! Any suggestions?

What version of SC are you using? There have been some complaints by people using TT in the Sierrachart forum. So if you have not already done so I suggest to search that forum.

italiantrader 

Anybody ever experienced disconnections during European hours??? Although I only place OCO orders (mainly on Eurex futures) using Sierra+TT sometimes the platform after reconnection says I am flat while the main (parent) order was actually executed and the (profit/stoploss) orders seem to have been canceled!!!! A NIGHTMARE: ESPECIALLY BECAUSE THE PLATFORM KEEPS ON SHOWING I AM FLAT and I have to call Crossland desk to verify the situation!! Any suggestions?

Go to Trade >> Global Trade Settings >> ensure Synchronize Service And Internal Positions is checked.

Also, go to Trade >> Refresh Trade Data From Service.

I have to check the version I am using (I am not home now)


I was looking in the SC forum but didn't find any similar complaints

Strange thing is that I have occasionally noticed disconnections with regular intervals (for instance 9:16, 10:16,11:16) might be a problem related to Trading Technologies during european market hours?

tomgilb 

Go to Trade >> Global Trade Settings >> ensure Synchronize Service And Internal Positions is checked. Also, go to Trade >> Refresh Trade Data From Service.

I have done this, but it didn't help

I checked the Sierrachart version is 824

italiantrader 

I checked the Sierrachart version is 824

That is roughly 70 builds out of date, so step 1 would be to run the current version to see if the problem has already been fixed.

Mike

italiantrader 

I have to check the version I am using (I am not home now) I was looking in the SC forum but didn't find any similar complaints Strange thing is that I have occasionally noticed disconnections with regular intervals (for instance 9:16, 10:16,11:16) might be a problem related to Trading Technologies during european market hours?

Here's two mentions of it:
https://www.sierrachart.com/supportboard/showthread.php?t=38297
https://www.sierrachart.com/supportboard/showthread.php?t=37016
It's not specifically related to disconnections, but it does mention order synchronization.

Disconnections can be anywhere along the internet path to your broker's server. I use PingPlotter to keep track of what hop failed.
PingPlotter Freeware