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Updated October 9, 2013
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January 21st, 2013, 12:08 PM
investigating the steal
Experience: None
Platform: nobody interested
Broker: none
Trading: forget about it
Posts: 2,196 since Feb 2012
Koepisch
You should have at least a backup connection, if you are an serious trader...
To use a secure backup line it is suggested to have a line that has NOTHING to do with the MAIN fixed line installed.
If that line is diconnected near your house - the other fixed backup line might be touched as well.
Therefore I am using a simple USB mobile stick which connects the computer over mobile network. Of course
it is not that fast but to move a SL or to quickly close a trade it is VERY helpful and much easier than to call
the broker over the phone to give some instruction to manage the account.
Just my 2 cents.
GFIs1
January 21st, 2013, 12:39 PM
Bremen / Germany
Experience: Master
Platform: NT,TS,IB
Broker: NT,TS,IB
Trading: ES,GC,CL,6E
Posts: 7 since Oct 2011
Thanks Given: 4
Thanks Received: 4
Hi Gang,
Having the same mentioned issues with ISP Deutsche Telekom I have just talked with their Hotline :
"... nothing known of any General issues with US Connections... that should be a single case... we can not help you ! "
Grrrr... unbelievable !
Any Solutions ?
Changing ISP is not a common way for me yet.
PS. Maybe we should all put in here our DTAG Hotline ticket #'s that anyone could referring to ?
Thanks and Greeting from Germany
Mike (not the Big one... )
January 21st, 2013, 12:50 PM
Germany
Experience: Beginner
Platform: NinjaTrader
Broker: Mirus Futures/Zen-Fire
Posts: 199 since Feb 2010
Thanks Given: 1,138
Thanks Received: 202
GFIs1
To use a secure backup line it is suggested to have a line that has NOTHING to do with the MAIN fixed line installed.
If that line is diconnected near your house - the other fixed backup line might be touched as well.
Therefore I am using a simple USB mobile stick which connects the computer over mobile network. Of course
it is not that fast but to move a SL or to quickly close a trade it is VERY helpful and much easier than to call
the broker over the phone to give some instruction to manage the account.
Just my 2 cents.
GFIs1
Until now I used my mobile phone for emergencies. I used it as "mobile hotspot" and created a connection to my notebook with NT.
But this is only for emergencies. Not to use it for trading the whole day. The issues with DTAG occur since 5-6 weeks.
January 21st, 2013, 01:03 PM
Germany
Experience: Beginner
Platform: NinjaTrader
Broker: Mirus Futures/Zen-Fire
Posts: 199 since Feb 2010
Thanks Given: 1,138
Thanks Received: 202
Futuretrader2
Hi Gang,
Having the same mentioned issues with ISP Deutsche Telekom I have just talked with their Hotline :
"... nothing known of any General issues with US Connections... that should be a single case... we can not help you ! "
Grrrr... unbelievable !
Any Solutions ?
Changing ISP is not a common way for me yet.
PS. Maybe we should all put in here our DTAG Hotline ticket #'s that anyone could referring to ?
Don´t tell them you have general issues to US connections, be more precise.
The problems only occur for connections which are routed over specific Telekom servers. (I think 80.156.161.46 causes issues/ packet losses).
Put a link to the relating thread in the telekom forum in your trouble report.
January 21st, 2013, 01:16 PM
Cologne/Germany
Experience: Advanced
Platform: NinjaTrader
Trading: FDAX, YM
Posts: 41 since Oct 2011
Thanks Given: 17
Thanks Received: 9
andorre
I looked through my log files with an interesting result:
On Saturday, Dec 1 2012, my internet was advanced from 6 to 16M.
On Monday, Dec 3, 21:50
CET , there was the first outage.
On Tuesday, Dec 4, a lot of outages followed (see below).
Before with the 6M-internet connection I don't see any outages.
When do you find your first outage message like
03.12.2012 21:50:22|1|2|Live Account: Primary connection=Connected, Price feed=ConnectionLost
03.12.2012 21:50:48|1|2|Live Account: Primary connection=Connected, Price feed=Connected
04.12.2012 16:41:01|1|2|Live Account: Primary connection=Connected, Price feed=ConnectionLost
04.12.2012 16:41:12|1|2|Live Account: Primary connection=Connected, Price feed=Connected
Please report!
Thanks.
It is thinkable that DT (or another company) made some (hard-/software?) changes coming into action by 1 December 2012 because my problems started on the following Monday, Dec 3. Maybe this can help DT to solve this problem. What did they change at that Dec 1?
Or can someone report an outage in November?
January 22nd, 2013, 02:07 AM
Germany
Experience: Advanced
Platform: NinjaTrader
Broker: NTB / Continuum
Trading: FDAX and CL
Posts: 387 since Jan 2013
Thanks Given: 510
Thanks Received: 1,689
TempletonPeck
Don´t tell them you have general issues to US connections, be more precise.
The problems only occur for connections which are routed over specific Telekom servers. (I think 80.156.161.46 causes issues/ packet losses).
Put a link to the relating thread in the telekom forum in your trouble report.
Already done. Still waiting for response.
I let you know.
January 22nd, 2013, 02:18 AM
Berlin, Europe
Legendary Market Wizard
Experience: Advanced
Platform: NinjaTrader, MultiCharts
Broker: Interactive Brokers
Trading: Keyboard
Posts: 9,888 since Mar 2010
Thanks Given: 4,242
Thanks Received: 27,104
Balanar
Already done. Still waiting for response.
I let you know.
Could someone please give me a link to the forum of Deutsche Telekom, where the matter is discussed?
January 22nd, 2013, 02:49 AM
Frankfurt, Hessen, Germany
Experience: Advanced
Platform: NinjaTrader 8
Broker: APEX & NinjaTrader Brokerage
Trading: 6E, 6J, CL, ES, FDAX, FGBL, GC, HG, NQ, RTY, SI, YM
Posts: 541 since May 2012
Thanks Given: 1,421
Thanks Received: 227
January 22nd, 2013, 08:24 AM
Cologne/Germany
Experience: Advanced
Platform: NinjaTrader
Trading: FDAX, YM
Posts: 41 since Oct 2011
Thanks Given: 17
Thanks Received: 9
Outages start again (now 14:23):
13:45, 14:05, 14:08, 14:14
Last Updated on October 9, 2013