I have a big problem for three days now. I can no longer download historical data of each time frame of any future contract.
Yet the platform normally connects to CQG and receives data in real time.
I tried reinstalling, deleting the contents of the folder c: documents, but I did not get any results.
Even the media is not able to solve the problem by replacing the Config file.
Do you have any other ideas?
I rely on your expertise and experience, I use NT7 by only three months.
I am attaching a screen with the main window where you can see the connection to CQG, and a chart of 6E inexorably empty ..
Thanks for any help

you may have corrupt data try tools>>options>>data tab>>reset database

I tried this solution but have not found the solution.
Now I reinstalled the beginning, cleaned up the folder ... but nothing
thanks anyway

help>> mail to support to ask ninja support for help; go here for amp support not sure if they work on weekend Technical Support AMP Futures - futures, options and forex trading

Hi,
Could you click on data series and see the number of days please. If its set to 5 as default. I had the same issue and now have it changed and saved as template.

thanks
Amit

agentzero82 

I have a big problem for three days now. I can no longer download historical data of each time frame of any future contract. Yet the platform normally connects to CQG and receives data in real time. I tried reinstalling, deleting the contents of the folder c: documents, but I did not get any results. Even the media is not able to solve the problem by replacing the Config file. Do you have any other ideas? I rely on your expertise and experience, I use NT7 by only three months. I am attaching a screen with the main window where you can see the connection to CQG, and a chart of 6E inexorably empty .. Thanks for any help

I believe you have reported this on our forum and we are working to analyze your situation.