These are not PROFESSIONALS attention out there.
This is the answer after I loosed 800 USD and ask why order started after I close the pc and was on since 10 o'clock in the morning.....

"The conclussion is that a poor internet connection from your computer to ....(the name of the data provider) resulted in your system not being able to receive status of your orders."

!!!!

Hi Who are you talking about?

sands 

Hi Who are you talking about?

Hello Elias,

Thanks for your reply.


The order was active and filled because it was manually placed in

................, could not be cancled, and was then filled.
Below is what I see. You can match this up with the message from your

broker (1 hour time difference). We can see the 5/7/2014 03:06:03 PM

message of Filled, cancel pending.

Order was manually submitted and became working


07-May-14 11:10:57 AM|1|32|Submitting order without strategy


07-May-14 11:10:57 AM|1|32|Order='-------------/Elias Michalis-----------------------'

Name='' New state=Working Instrument='TF 06-14' Action=Sell Limit

price=1099.1 Stop price=0 Quantity=1 Type=Limit Filled=0 Fill price=0

Error=NoError Native error=''







Order then was attempted to be cancled but could not be cancled



07-May-14 4:06:02 PM|1|32|Order='-------------/Elias Michalis-----------------------'

Name='' New state=PendingCancel Instrument='TF 06-14' Action=Sell Limit

price=1099.1 Stop price=0 Quantity=1 Type=Limit Filled=0 Fill price=0

Error=NoError Native error=''



07-May-14 4:06:33 PM|0|32|_____________, Unable to cancel order

'----------------': Too late to cancel affected Order: Sell 1 Limit @ 1099.1

The order was then filled since it could not be cancled.


07-May-14 4:06:33 PM|1|32|Order='-------------/Elias Michalis-----------------------'

Name='' New state=Filled Instrument='TF 06-14' Action=Sell Limit

price=1099.1 Stop price=0 Quantity=1 Type=Limit Filled=1 Fill

price=1099.1 Error=NoError Native error=''


PRICE WAS FILLED AT 4:06:33 @ PRICE OF 10:10

IDEAS ARE WELLCOME

elmi 

Hello Elias, Thanks for your reply. ... IDEAS ARE WELLCOME

if your internet is not stable move to a location with better connection.

cory 

if your internet is not stable move to a location with better connection.

Thanks Cory but my internet connection is more than excellent.
What they say is not cirect because they do not want to give the money back due to their fault....

Well - we know what the platform is - so why not tell us the broker?

And if you share the log files, we may be able to help you out.

As it is, it's hard to take a position either way.

sands 

Hi Who are you talking about?

elmi 

Hello Elias, Thanks for your reply. (.....) 07-May-14 11:10:57 AM|1|32|Order='-------------/Elias Michalis-----------------------' Name='' New state=Working Instrument='TF 06-14' Action=Sell Limit price=1099.1 Stop price=0 Quantity=1 Type=Limit Filled=0 Fill price=0 Error=NoError Native error=''

Hm. You say "hello Elias" to sands, while the logs show that your name is Elias. Coupled with your not wanting to share the essentials (like the broker name), I find that somewhat odd. What's your goal with this thread?

Jura 

Hm. You say "hello Elias" to sands, while the logs show that your name is Elias. Coupled with your not wanting to share the essentials (like the broker name), I find that somewhat odd. What's your goal with this thread?

This is the response from software company after the elaboration of my the log file. That's why it is saying "Hello Elias'''
Also I sanitized the broker name (i hope you understand why) but I left the name on the order to show that this is the a real one.
I post this to show that :
1) something happens to me ending up with a loss of 800 one contract ! , so be aware that that may be happen to other people as well.
2) To see if there are people out there to help to find a solution to that loss.

Jura 

Hm. You say "hello Elias" to sands, while the logs show that your name is Elias. Coupled with your not wanting to share the essentials (like the broker name), I find that somewhat odd. What's your goal with this thread?

Seems pretty simple that he copied their response.