Hi,

Ninja Trader crashed twice over the weekend. Sent two sets of log files to Platform support with a request for further help. By about noon Monday, I received no response... sent another request they respond. No one has responded or emailed me.

Any thoughts on this???

wonton

The usual suspects are poorly coded third-party indicators.

The few times i have requested support, they were very responsive and helpful
even taking remote control of the machine to analyse...
you are sure their answer is not in your spam folder ? ;-)

What are you doing when the crash happens ?

I can make it crash with market replay and sliding the ruler over the dates
that's the only way i can make it crash.

wontonsoup 

Hi, Ninja Trader crashed twice over the weekend. Sent two sets of log files to Platform support with a request for further help. By about noon Monday, I received no response... sent another request they respond. No one has responded or emailed me. Any thoughts on this??? wonton

@wontonsoup,

I would agree with @rleplae, I get very fast (or within reason) response from support based upon my issue.

Did you get the automated message from their system stating they received the support request? That should come almost immediately, if you didn't get that, it could be in your SPAM folder as Ron said.

I wanted to thank everyone who has responded. Ninja did respond saying their emails to me were being returned??? I have assigned platform support to my safe area in windows live mail.

We have narrowed the problem down to an add on that is creating some kind of conflict. I believe at this time the problem is internal to my computer itself and not something that others are experiencing. We just have to find where the lock up is occurring. So go fishing,,,

wonton