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I just loaded a fresh copy of NBCV on a M5 chart along with same for Study Subgraphs Reference. I set the SSR to reference ID5.SG37 & 38 and both were zero on the candles as you described above.
I then went in NBCV and set ignore every subgraph except 37 & 38, apply etc. After doing this the numbers appeared above and below the candles
I think I have it figured out, just stumbled across this
When using the study Subgraphs Reference - at least for NBCV you can hide the study but you can't have the subgraph set to ignore. The values on high and low will be zero's
I've actually gone the simper route now with the footprints.
I don't want it to replicate the information I already have from Jigsaw so I am instead using the profile options (split) with no numbers displayed except for the pullback column.
I find that this is different and useful to what I get from the recon tape or DOM in Jigsaw