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CQG not connecting in Multicharts.net


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  #1 (permalink)
 uspilotzzz 
Denver, CO United States
 
Experience: Intermediate
Platform: Multicharts
Trading: ES
Posts: 78 since May 2015
Thanks Given: 3
Thanks Received: 26

I recently set up my CQG data again through AMP and tried to plug in my credentials in Multicharts but it will not connect. I get the error "impossible to connect to CQG trading system" on the bottom right. it also will say "connecting" and then shortly there after "disconnected"

I checked the data source settings in the quote manager and in the broker profile
Ive uninstalled and reinstalled, not sure what what else to try

Anyone else with a similar issue? hopefully solved lol


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  #3 (permalink)
 ABCTG   is a Vendor
 
Posts: 2,447 since Apr 2013
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uspilotzzz,

if you correctly configured the account and it still happens after a reboot, I would suggest to contact the support directly (either AMP or MC depending on the version you are using) and they should be able to help you.

Regards,

ABCTG


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  #4 (permalink)
 
Jigsaw Trading's Avatar
 Jigsaw Trading 
Bangkok
 Vendor: www.jigsawtrading.com 
 
Experience: Intermediate
Platform: MultiCharts.NET, S5, Ninj
Broker: AMP, S5, IB
Trading: ES
Posts: 2,988 since Nov 2010
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Is it a demo account? If so - where do the creds come from?


If you have any questions about the products or services provided, please send me a Private Message or use the futures.io " Ask Me Anything" thread
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  #5 (permalink)
 uspilotzzz 
Denver, CO United States
 
Experience: Intermediate
Platform: Multicharts
Trading: ES
Posts: 78 since May 2015
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ABCTG View Post
uspilotzzz,

if you correctly configured the account and it still happens after a reboot, I would suggest to contact the support directly (either AMP or MC depending on the version you are using) and they should be able to help you.

Regards,

ABCTG

Thanks, it's strange the set up is petty straight forward. I'm working with Matt at optimus (my broker) my now

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  #6 (permalink)
 ABCTG   is a Vendor
 
Posts: 2,447 since Apr 2013
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As @mattz knows Multicharts very well, I am sure you'll be able to fix it. Maybe you can post the reason and solutions in here, as it might help others, too.

Regards,

ABCTG


uspilotzzz View Post
Thanks, it's strange the set up is petty straight forward. I'm working with Matt at optimus (my broker) my now

Sent using the NexusFi mobile app


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  #7 (permalink)
 uspilotzzz 
Denver, CO United States
 
Experience: Intermediate
Platform: Multicharts
Trading: ES
Posts: 78 since May 2015
Thanks Given: 3
Thanks Received: 26


DionysusToast View Post
Is it a demo account? If so - where do the creds come from?

Its not a demo account but if that's what you're trying to get just google "multicharts CQG demo data" and a link to AMP will come up

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  #8 (permalink)
 
mattz's Avatar
 mattz   is a Vendor
 
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I think this is a simple case of enabling the credentials the right way. We are checking into this.

Matt Z
Optimus Futures

There is a substantial risk of loss in futures trading. Past performance is not indicative of future results.


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  #9 (permalink)
 
mattz's Avatar
 mattz   is a Vendor
 
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All has been resolved! Customer is connected.

Matt Z
Optimus Futures

There is a substantial risk of loss in futures trading. Past performance is not indicative of future results.


Trading futures and options involves substantial risk of loss and is not suitable for all investors. Past performance is not necessarily indicative of future results. You may lose more than your initial investment. All posts are opinions and do not claim to be facts. Please conduct your own due diligence. Use only Risk capital when trading Futures.
1 800 771 6748 local 561 367 8686 email [email protected]
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  #10 (permalink)
 uspilotzzz 
Denver, CO United States
 
Experience: Intermediate
Platform: Multicharts
Trading: ES
Posts: 78 since May 2015
Thanks Given: 3
Thanks Received: 26


Thanks Matt,

It seemed to be an issue on AMPs side. I was getting an error on my log that said "trader is not enabled to use AMPMCWAPI please contact your FCM" Matt gave them a call, they clicked a button, problem solved


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