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I have been a loyal cutomer with TD for over 35 years with large trading; but when I pointed flaws in their think or swim platform and asked them to correct the software they choose to deny. I demonstrated the error about a limited order automatically goes as a market order and trader are not getting a fair treatment as I lost big time on such trades. The kept their denial and I demonstrated it on live screen several times, their remedy was to give me a few free trades but refused to correct the problem. Finally I told them several of my friends have faced the same and a class action law suite would possibly result. They restricted my account and I am no longer allowed to trade. My account vales just plummeted and they are not responding to my request for compensation? Does any one share my experience?
Can you help answer these questions from other members on NexusFi?
remind me when I used SierraChart and having data feed problem resulting in a loss.
I asked for compensation and the answers were;
-From SC: not their problem, that is data feed problem.
-From data feed people (forget their name name now): not their problem, the sign agreement stated clearly they are not responsible for anything happen to customer (me).
