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Change to Support Forum in Ninja 8?


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  #1 (permalink)
 ralett 
Thousand Oaks, Calfornia
 
Experience: Intermediate
Platform: NinjaTrader 8
Broker: Ninja with Rithmic
Trading: CL NQ RTY
Posts: 31 since Mar 2018
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Hi everyone,

I tried to log into the support forum for Ninja 8 today and something strange happened.

When I click on the Help/Support from the Ninja Trader site, it pops up a screen asking me to enter my "customer number" and then install something called vBulletin 5.5.1

This has never been required before. I then went to some past emails I have from previous support tickets. Every link I click on routes me to the same vBulletin 5.1.1 Install screen.

Has anyone else seen this before?

Thanks!


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  #2 (permalink)
 
xplorer's Avatar
 xplorer 
London UK
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ralett View Post
Hi everyone,

I tried to log into the support forum for Ninja 8 today and something strange happened.

When I click on the Help/Support from the Ninja Trader site, it pops up a screen asking me to enter my "customer number" and then install something called vBulletin 5.5.1

This has never been required before. I then went to some past emails I have from previous support tickets. Every link I click on routes me to the same vBulletin 5.1.1 Install screen.

Has anyone else seen this before?

Thanks!

It's likely they are experiencing some technical issues with their forum.


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  #3 (permalink)
 
bobwest's Avatar
 bobwest 
Western Florida
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xplorer View Post
It's likely they are experiencing some technical issues with their forum.

Just checked them, and had no problems.

Bob.


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