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NT8 BUG an important one to know


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  #1 (permalink)
 
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 hen322 
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This is an excerpt from one of my Elite Journal entries about the platform's crashing issues.





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  #2 (permalink)
 
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 shodson 
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post it here...

https://forum.ninjatrader.com/forum/ninjatrader-8/platform-technical-support-aa


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 hen322 
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Okay, I'll do it when I get the time. It has crashed on me like this twice this past week, and it's freaking me out. I have the latest release too, so hopefully they will make a newer one after reviewing this.


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Hi,

1) On the crash, in order for us to analyze and resolve this issue, we need some additional information from you. Please submit a support request (https://support.ninjatrader.com/s/) categorized as "Platform Support" to the attention of PatrickG.

2) On the trendlines, if the anchor points are identical and at the time of drawing them, the anchor points are on historical data then the projected line as new data comes in should be identical. If not, then they will of course not be the same in the future since the slope of both lines are different.


Disclosure: This communication is sent to you by NinjaTrader, LLC, a software development company which owns and supports all proprietary technology relating to and including the NinjaTrader trading platform.
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 hen322 
San Francisco CA
 
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I have been working with PatrickG about these issues, and he installed an internal build of Ninjatrader, version 8.0.19.0 64-bit. It's been working good these past 2 trading days. No crashes yet, and trendlines are good so far. The only thing I've noticed is that it starts hogging my RAM after a few hours from 3gb to 12gb. Today I got a couple errors in the log tab, but the platform still ran fine. I will email him my results after a few more days of trading.


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 brucerobinson 
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Uncanny I popped in here & you're reporting 2 issues I've had.

1) I've experienced very similar crashing with R18.1 as you describe, similarly around the Open, which it did not with R17.2.

I'm now on R19 all last week working well, no crashes. I haven't noticed nor looked for RAM use but useful heads up.

Around 100hrs of my life wasted on it which I don't get back, though.

Best,

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 brucerobinson 
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I watched my RAM today - staying solid, no creep/leak for me, hasn't moved in 8rs

I should have said in my first post re: crashes on 18.1 - they appeared with introduction of 18.1, did not happen in 17.2 and I use the stock platform only with no add-ons or third-party tools (full disclosure - I am forced to use one to increase fps on fast charts to 10fps (per NT7 which was user-configurable, because NT8 is fixed 4fps which is not fit for my purpose). However I removed it to rule it out as cause/contributing. Full details are in a thread on the Ninja Support Forum/NT8 Platform


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 hen322 
San Francisco CA
 
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brucerobinson View Post
I watched my RAM today - staying solid, no creep/leak for me, hasn't moved in 8rs

I should have said in my first post re: crashes on 18.1 - they appeared with introduction of 18.1, did not happen in 17.2 and I use the stock platform only with no add-ons or third-party tools (full disclosure - I am forced to use one to increase fps on fast charts to 10fps (per NT7 which was user-configurable, because NT8 is fixed 4fps which is not fit for my purpose). However I removed it to rule it out as cause/contributing. Full details are in a thread on the Ninja Support Forum/NT8 Platform

Nice. The RAM stayed at 3mb for me today, good sign. I also do not have any add-ons or third-party tools.


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