Posts: 21 since Jul 2013
Thanks Given: 6
Thanks Received: 22
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is still useful, although is preferred where possible.
For the issues you are experiencing, uninstall/reinstall may be a way to go, but you could first try these:
1. Look in the latest MyDocuments\NinjaTrader 7\trace\trace.<date>.txt file for any errors. Sometimes there will be errors that are "usual", but still check for anything that looks suspicious. If any obvious issue, contact NT Support.
If no obvious errors:
1. Close NT7
2. In MyDocuments\NinjaTrader 7\cache, delete all folders/files [Do NOT delete the \cache folder itself!]
3. In MyDocuments\NinjaTrader 7\db, there is at least one .sdf file and several folders (e.g. cache, data, day, minute, tick). WITHIN EACH of these folders, delete all folders/files [Do NOT delete the individual folders in \db themselves, and do NOT delete any .sdf files!] The result will be \db still containing all its original folders, but the folders themselves will be empty; and all .sdf files will still be there.
4. Run NT7 and see if that has resolved the issues. If so, great!
If the issues are still there, then do this:
1. Close NT7.
2. In MyDocuments\NinjaTrader 7\workspaces, delete all files [Do NOT delete the \workspaces folder itself!] NOTE: This will lose all your pre-defined workspace settings; typically, this is not a major problem, since it's usually just the windows you've created and saved in the workspace. It should not affect your overall NT7 settings.
3. Run NT7 and see if that has resolved the issues. If so, great!
If not, you can uninstall/reinstall as a last attempt to resolve this yourself:
1. Close NT7.
2. Uninstall.
3. Now perform the steps above also!
4. Reinstall.
5. Run NT7 and see if that has resolved the issues. If so, great!
If not, contact NT Support.
Hope this helps.
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