NexusFi: Find Your Edge


Home Menu

 





Where do you lodge an complaint for an malfunctioning live trading platform?


Discussion in Traders Hideout

Updated
    1. trending_up 1,827 views
    2. thumb_up 3 thanks given
    3. group 2 followers
    1. forum 2 posts
    2. attach_file 0 attachments




 
Search this Thread
  #1 (permalink)
Tom Naude
Port Shepstone
 
Posts: 2 since Aug 2017
Thanks Given: 0
Thanks Received: 0

Where do you lodge an complaint for an malfunctioning live trading platform that is losing your money?


Reply With Quote

Can you help answer these questions
from other members on NexusFi?
SEC Chairman Calls for New Golden Age of SEC-CFTC Regula …
Traders Hideout
The May 31 Binary: 60% Trump Declares Iran Ops Over, Onl …
Prediction Markets & Event Contracts
GDP Day: The First Economic Reckoning -- Pahlavi at 6.55 …
Prediction Markets & Event Contracts
CME Raises Energy Futures Margins After Iran-War Volatil …
Commodities
CME Group Fee Schedule Changes Hit All Four Exchanges -- …
Traders Hideout
 
Best Threads (Most Thanked)
in the last 7 days on NexusFi
Sober Journey With S&P
24 thanks
2026 Jlab journal
10 thanks
Algo automated / semi-automated trading anyone?
6 thanks
Lady Vols Primer: Trading Volatility Journal
6 thanks
Trying to learn Volume and price action correlation
5 thanks
  #2 (permalink)
 
vmodus's Avatar
 vmodus 
Somewhere, Delaware, USA
Systematic Algo Trader
 
Experience: Intermediate
Platform: MultiCharts
Broker: Barchart.com
Trading: Everything, it all tastes like chicken
Posts: 1,270 since Feb 2017
Thanks Given: 2,960
Thanks Received: 2,856


Tom Naude View Post
Where do you lodge an complaint for an malfunctioning live trading platform that is losing your money?

Can you be more specific, i.e. broker, platform, data feed, etc.? Are you referring to a black box system?


~vmodus

Enjoy everything!
Follow me on X Visit my NexusFi Trade Journal Reply With Quote
Thanked by:
  #3 (permalink)
 
matthew28's Avatar
 matthew28 
United Kingdom
Elite_Member
 
Experience: Intermediate
Platform: Topstep X
Broker: Topstep Live Funded
Trading: US Equity Index Futures
Frequency: Many times daily
Duration: Minutes
Posts: 1,250 since Sep 2013
Thanks Given: 3,517
Thanks Received: 2,535



Tom Naude View Post
Where do you lodge an complaint for an malfunctioning live trading platform that is losing your money?

With your broker that is providing the platform, or with the manufacturer of the platform.
Or If a vendor system, with the vendor you paid.

Then to help other forum members, or find out if anyone else has the same problem, see if there is a "Futures Brokers Reviews" or "Trading Reviews and Vendors" thread (under "Browse" up to the top left). If not, start a thread with the appropriate name in the relevant section.


"You do not win as a trader, you just get to play again the next day. If that game doesn’t appeal to you then you should not trade" - Gary Norden
Reply With Quote
Thanked by:




Last Updated on September 9, 2020


© 2026 NexusFi®, s.a., All Rights Reserved.
Av Ricardo J. Alfaro, Century Tower, Panama City, Panama, Ph: +507 833-9432 (Panama and Intl), +1 888-312-3001 (USA and Canada)
All information is for educational use only and is not investment advice. There is a substantial risk of loss in trading commodity futures, stocks, options and foreign exchange products. Past performance is not indicative of future results.
About Us - Contact Us - Site Rules, Acceptable Use, and Terms and Conditions - Downloads - Top
no new posts