I had an impossible time the last two weeks trying to set up and fund and account. I ended up filing with the BBB to get my money out as I couldn't make any connections to my algo platform.

Is this typical or is something unusual going on?

Is it better to call and wait for hours or to email a certain person. I didn't get an email response for two weeks until I filed with the BBB.

Their forum functions pretty ok for all questions..
I would go that route

@NinjaTrader

gdwitt 

I had an impossible time the last two weeks trying to set up and fund and account. I ended up filing with the BBB to get my money out as I couldn't make any connections to my algo platform. Is this typical or is something unusual going on? Is it better to call and wait for hours or to email a certain person. I didn't get an email response for two weeks until I filed with the BBB.

Hello,

We saw your post and wanted to reach out with our apologies on the delayed response.

We have sent you a DM to assist.

Thanks.

gdwitt 

Is this typical or is something unusual going on?

not at all typical. Any issues I've had have received multiple replies, even in the same day, and almost always within 12-14 hours of my issue.

They told me they had a problem with the call volume after an upgrade.
OK.
They lost my business for the next year.
AMP wins hands down for now in terms of customer support.
I can even call and not have someone pick up the phone and hangup.