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Hmmm, that's interesting... "both data feeds display full market depth"? I spent $29 to get BookMap to "display full market depth" and I'm still waiting for it. Can't get yesterday's to display and can't get today's to display. Just when am I supposed to get it? Cancelled my one month subscription. Can't wait to find out what I "can't get" next week. Wait, let me guess... I can't get a refund. This is the reality of data issues. As you can see, Loading historical data, which the screenshot clearly shows I needed, was grayed out and unavailable.
Can you help answer these questions from other members on NexusFi?
As Tr8er mentioned, the markets are closed today. When you start Bookmap, a tick or occurrence must take place in the live market in order for data to begin loading, therefore new nor historical data will be displayed today in Bookmap. However, you can use Replay Mode to replay a recorded file. You maybe consider checking out our youtube page and searching for Bookmap Replay Mode. You'll see some videos there on how to operate it. Else, you'll need to wait until the market opens to begin receiving data.
I am/was very much aware that the Markets are closed today. I purchased the historical data early Thursday morning MST. I attempted to load Wednesday's historical data to no avail. I asked Support if there was a set time data resets for each day. I got no answer to the question. Towards the end of the day I attempted to again load the data either for Wednesday or Thursday. Again to no avail.
As a matter of fact, and you can check for yourself, the market traded 1 contract after the Close. I know, I was watching it, as I was attempting to load data.
I think it best to continue this thread at [email protected]. Please mention your questions from Futures.io and put it to my attention as well. I'd be happy to assist you further. I can get you replay data so you can check out Bookmap over the weekend.
As this is a Review of BookMap it seems fitting to update on the previous discussion.
I received a response from BookMap support telling me that their server was down on Thursday. That would explain why the historical data was unavailable.
I did contact [email protected]. Please keep in mind, as I have, it is Easter weekend. Bruce responded and resolved the data issue. Thank-you!
I'm at point of purchase with this product, but need answers to a few technical questions first. Posted questions here in the Bookmap AMA thread more than a week ago - no reply. Sent email to info@bookmap - no reply. Sent email to support@bookmap - received a ticket number in an auto-reply email, but no response beyond that.
My plan was to have this connected and ready for trading this week.
Quite concerned that if I can't get responses to needed information as a potential customer, what would support response be like if I become a user??