planetkill 

TopStep has notoriously one of the worst supports. They'll take 2 days to get back to you with a precanned template response that doesn't address your question.

yes you are right, I know Topstep since 7+ years and they always had a world-class support, I always got an answer within minutes, but since they use        , Moderators answer questions, but it seems in the meantime they have so much clients, that they cannot solve all the issues within a good time, but sometimes I read thru the postings and it is a shame which simple questions traders (or in the meantime gambler) ask, nobody is willing to read how it works. this was way better as most of the clients were traders. Yes with TopstepX they now have the 1:10 ratio and they want to force traders to use this platform (not really my platform I guess they will implement this in other platforms as well, but it takes time, they already talk 2+ years about it, they always said there clients trade more contracts as the exchange, special with MNQ, I never was a micro trader, because I've learnt to trade just minis and for me this 30, 40, 50 micros is pure BS, also this 5 or 20 accounts, but this is my opinion. IMHO they are still the best, as long you don't need fast support, maybe some small others are faster, but in general it is ok, as long you don't have to talk to their AI support

tr8er 

yes you are right, I know Topstep since 7+ years and they always had a world-class support, I always got an answer within minutes, but since they use        , Moderators answer questions, but it seems in the meantime they have so much clients, that they cannot solve all the issues within a good time, but sometimes I read thru the postings and it is a shame which simple questions traders (or in the meantime gambler) ask, nobody is willing to read how it works. this was way better as most of the clients were traders. Yes with TopstepX they now have the 1:10 ratio and they want to force traders to use this platform (not really my platform I guess they will implement this in other platforms as well, but it takes time, they already talk 2+ years about it, they always said there clients trade more contracts as the exchange, special with MNQ, I never was a micro trader, because I've learnt to trade just minis and for me this 30, 40, 50 micros is pure BS, also this 5 or 20 accounts, but this is my opinion. IMHO they are still the best, as long you don't need fast support, maybe some small others are faster, but in general it is ok, as long you don't have to talk to their AI support

Just wanted to say out loud that their         isnt their official support system though, the moderators are a mix of paid topstep employees and just avid super users trying to be helpful. They may have an answer, but if you need account support you have to create a ticket in their system. They do have the "close my account" channel incase you get stuck in a position though which is nice

Their support used to answer in hours, but with the influx of new users (from apex, and from their new lower prices) it seems they have gotten quite backed up. Tickets now take 12-36 for first initial contact, but their representatives are very nice and I've had all issues handled. Their initial AI response is good for those looking for basic FAQ questions, but beyond that its not much help.

Regarding forcing users to TopStepX, how do you feel they are forcing you / us? Personally it feels just more heavily promoted than the alternatives, but the other platforms are still offered and supported. I've had a Tradovate funded for quite some time now, no issues and no messaging of moving me to TopStepX - unless you meant micros to mini 10x parity. Im assuming its a cost thing with the other platforms and/or the risk management and account management tools they have would need retooling before they work correctly with the extra micros (havent heard them say anything specific about enabling in other platforms yet)

VirtualMark 

Due to the ask me anything thread being closed, I thought I'd start a thread to ask about people's past and present experiences with Topstep.

Been using them just about as long as Apex, and TopStep currently ranks as my favorite.

This is mostly from the lack of live trailing drawdown (and just a daily loss limit, and max loss limit). Passing their evaluations is easy and relatively fast (2 days minimum, and each day max 50% of profits to prevent gamblers). Their funded payouts have been efficient and quick, with no problems or delays or rejections yet. Their support staff even helped me after hours and resolved a problem in minutes after I provided them with incorrect banking information.

I also really like the "30 days of profit rule" , it builds good habits of focusing on smaller $200 profit days then you get access to withdraw any amount of the account at any time (you could take a payout every day if you wanted). For those looking to use prop firms as a starter to trading in their personal account this rule is the best I have seen to making you feel like you really own the account.

Their daily loss limit may be new to some, so just be aware thats a soft limit for the day (Can trade again the next day if triggered). All of their rules seem clear and fair to me, and they seem like honest people.

They do not have many long sale periods, but if you listen / watch to their youtube channel you can win a free reset once a week by playing their daily quiz. They also do free account giveaways, flash sales and flash giveaways (they call them firedrills and they are unannounced and last only 5-10 minutes), and sometimes do their bell-to-bell club (checkin on all forms for the day and get a discount code or free reset)

I will say their youtube live stream is more entertainment then it is educational. They do have some content sharing tips and how to use their systems, but I see it as a promotional arm of their company. They also bring on and share real traders and real profits which is refreshing.

If anyone has any questions about my TopStep experience feel free to ask, I'm a pretty open book.

jlabtrades 

Been using them just about as long as Apex, and TopStep currently ranks as my favorite. This is mostly from the lack of live trailing drawdown (and just a daily loss limit, and max loss limit). Passing their evaluations is easy and relatively fast (2 days minimum, and each day max 50% of profits to prevent gamblers). Their funded payouts have been efficient and quick, with no problems or delays or rejections yet. Their support staff even helped me after hours and resolved a problem in minutes after I provided them with incorrect banking information. I also really like the "30 days of profit rule" , it builds good habits of focusing on smaller $200 profit days then you get access to withdraw any amount of the account at any time (you could take a payout every day if you wanted). For those looking to use prop firms as a starter to trading in their personal account this rule is the best I have seen to making you feel like you really own the account. Their daily loss limit may be new to some, so just be aware thats a soft limit for the day (Can trade again the next day if triggered). All of their rules seem clear and fair to me, and they seem like honest people. They do not have many long sale periods, but if you listen / watch to their youtube channel you can win a free reset once a week by playing their daily quiz. They also do free account giveaways, flash sales and flash giveaways (they call them firedrills and they are unannounced and last only 5-10 minutes), and sometimes do their bell-to-bell club (checkin on all forms for the day and get a discount code or free reset) I will say their youtube live stream is more entertainment then it is educational. They do have some content sharing tips and how to use their systems, but I see it as a promotional arm of their company. They also bring on and share real traders and real profits which is refreshing. If anyone has any questions about my TopStep experience feel free to ask, I'm a pretty open book.

I also have a couple funded accounts through topsetp ... in regards to withdrawals what's the processing time usually from your experience

jlabtrades 

Just wanted to say out loud that their         isnt their official support system though, the moderators are a mix of paid topstep employees and just avid super users trying to be helpful. They may have an answer, but if you need account support you have to create a ticket in their system. They do have the "close my account" channel incase you get stuck in a position though which is nice Their support used to answer in hours, but with the influx of new users (from apex, and from their new lower prices) it seems they have gotten quite backed up. Tickets now take 12-36 for first initial contact, but their representatives are very nice and I've had all issues handled. Their initial AI response is good for those looking for basic FAQ questions, but beyond that its not much help. Regarding forcing users to TopStepX, how do you feel they are forcing you / us? Personally it feels just more heavily promoted than the alternatives, but the other platforms are still offered and supported. I've had a Tradovate funded for quite some time now, no issues and no messaging of moving me to TopStepX - unless you meant micros to mini 10x parity. Im assuming its a cost thing with the other platforms and/or the risk management and account management tools they have would need retooling before they work correctly with the extra micros (havent heard them say anything specific about enabling in other platforms yet)

LOL, believe me I know them since years and I know how good the support was in the past and how long it takes now, there are postings, traders don't get an answer with 3, 5 days or even more than 1 week and yes I know that their         is not their official support and if you believe it or not, I was one of the first persons they asked to become a moderator, because I'm very very familiar with their system.


And if you don't understand why they force people to use their own platfom (TopsepX), why do you think they just have great offers for this platform.

And just to clarify, I don't want to say anything against them, they are still the best (in my opinion) and I've accounts with Topstep and trade there as well and I've also read your experience postings and I'm 100 % with you in this case, but you don't know how the support was in the past and it was way better, the quality of the support is still very good, but the time it sometimes takes is horrible, but yes, there are others with close to no support

tr8er 

...you don't know how the support was in the past and it was way better, the quality of the support is still very good, but the time it sometimes takes is horrible, but yes, there are others with close to no support

I suspect the price was also much more expensive in the past, and the rules harder. So this is a consequence of getting-what-we-pay-for.

If Prop firms offered a premium price for better support, I'd probably pay it.

shokunin 

I suspect the price was also much more expensive in the past, and the rules harder. So this is a consequence of getting-what-we-pay-for. If Prop firms offered a premium price for better support, I'd probably pay it.

yes for sure, the 50k combine was $165.-- and all this pass in 2 days nonsenence was not there, but what should I say, years ago there were traders, nowadays are 80 % gamblers and if the have to pay $49.-- they all cry why so expensive, lol

tr8er 

And if you don't understand why they force people to use their own platfom (TopsepX), why do you think they just have great offers for this platform.

Yeah I find this annoying tbh, I don't really like TopstepX at all. I prefer to use Tradovate for a variety of reasons, but mainly because it's what I'm used to. Don't see the need to learn a new platform, and I don't like how brackets work in TopstepX.

tr8er

yes for sure, the 50k combine was $165.-- and all this pass in 2 days nonsenence was not there, but what should I say, years ago there were traders, nowadays are 80 % gamblers and if the have to pay $49.-- they all cry why so expensive, lol

I don't understand this? Would you rather pay more money and have to trade more days before you get funded? Why?

For me, the evaluation is just an annoying thing I have to do before I can earn money. I'd rather not have to do one at all, ever, but understand it's necessary in order to prove you have at least some trading ability.

VirtualMark 

... I don't understand this? Would you rather pay more money... ? Why?

I pay more for business class vs flying Ryanair. Both will get me to the destination, but I just like one more than the other and will pay extra for what I like over what I don't like.

If prop firms offered a package I liked more, I would pay for it.

VirtualMark 

Yeah I find this annoying tbh, I don't really like TopstepX at all. I prefer to use Tradovate for a variety of reasons, but mainly because it's what I'm used to. Don't see the need to learn a new platform, and I don't like how brackets work in TopstepX. I don't understand this? Would you rather pay more money and have to trade more days before you get funded? Why? For me, the evaluation is just an annoying thing I have to do before I can earn money. I'd rather not have to do one at all, ever, but understand it's necessary in order to prove you have at least some trading ability.

Lol, no I don't want to pay more and sorry, but these 2 days passing has nothing to do with real trading, it is casino pure, nothing else. And sorry, these evaluations have not a lot to do with any kind of prove. Real prop firms would never give these gamblers an account, but nowadays also these finding firms are called prop form, but have nothing to do with prop firms (just my experience and opinion)