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I'm having difficulty with this reply because I'd like to help but I'm conflicted about giving specifics...
some examples:
When I was trying to put a daily loss limit in place, they were very inconsistent between what they represented to different customers telling some they offered that service and others that they didn't. Also, after they allowed me to establish a daily loss limit they were very difficult about it.
I received incorrect information from a rep about an open position after losing my trade server connection (as far as I know the disconnect wasn't on my end) - the rep clearly made a mistake. The way they handled this was unacceptable - they were clearly in the wrong but rather than simply acknowledge this they became indignant.
I tried to keep these stories general - in fact that details are much more egregious. In general I have had a very negative customer experience with velocity. That said, I have had no major problems with the data, fills, etc - had my customer experience been better I'd still trade with them.
Seek freedom and become captive of your desires. Seek discipline and find your liberty. - Frank Herbert
Can you help answer these questions from other members on NexusFi?
Can I ask why you chose AMP and did you consider Mirus? I have been Velocity for just over a year and I understand and agree with your thoughts. I also found some disturbing info regarding Velocity and have been hesitant to post it. If someone would like the info I found PM and I will send it.
I was interested to read that you'd had similar experiences or opinions with Velocity. That was confirming for me so thanks for posting. I will not miss Velocity.
I called mirus and they only offered a $4.22/rt on the ES. Amp matched my velocity rate right away. I searched futures.io (formerly BMT) for info on AMP and saw several people say they were good including some members I respect - that was enough for me.
Let me know if you have any more q's.
Seek freedom and become captive of your desires. Seek discipline and find your liberty. - Frank Herbert
Wow. Would never open an account with them after reading that email.
"The day I became a winning trader was the day it became boring. Daily losses no longer bother me and daily wins no longer excited me. Took years of pain and busting a few accounts before finally got my mind right. I survived the darkness within and now just chillax and let my black box do the work."
You said you were leaving, they just made it easy on you. Went ahead and closed your account, just waiting on the wire instructions to get your money out the door. No wire fee either.
I would have done the same thing if I could match up a public forum post to a user account. If they ready to go, kick 'em to the curb.
@Luger really you would kick out a customer because they expressed dissatisfaction on a forum. Sounds like horrible customer service. How about read the complaint and do everything you can to win the customer back. I have no interest in battle with Velocity since I am not a customer and never have been. But I hate companies who treat customers bad. To me it is indicative of a companies internal culture that is something I could not trust especially in today's environment.
"The day I became a winning trader was the day it became boring. Daily losses no longer bother me and daily wins no longer excited me. Took years of pain and busting a few accounts before finally got my mind right. I survived the darkness within and now just chillax and let my black box do the work."
If they had already made the plans to leave, evaluated competitors, and gotten a deal. Yes, I would have done the same thing feeling like I had done them and me a service. To me it looks like he had already signed up for AMP, so he can just get the money wired there.
Cut that customer loose, and work harder on keeping the others happy.