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Platform: Jforex, MetaTrader4, NinjaTrader, MultiCharts, Sierra Chart
Trading: TF, NG, CL, GC, FDAX, FGBL
Posts: 38 since May 2013
Thanks Given: 37
Thanks Received: 35
I almost held my spread positions overnight too, fortunately I asked Amp about their overnight margin requirement ahead of time! On Amp's margin requirement page, they clearly stated that the overnight margin is set by CME, but when I showed them CME's margin discount on certain overnight spread, they simply told me that they don't honor those discount! Thus in Amp, spread or no spread, the margin requirements are the same.
Recently, for the first time, I noticed 2 undisclosed charges on my statement, emailed them to clarify, and as usual, I haven't received any reply. Having unexplained charges on my financial statement is where I draw the line, I can no longer trust this broker, and I'm leaving very soon.
Platform: Jforex, MetaTrader4, NinjaTrader, MultiCharts, Sierra Chart
Trading: TF, NG, CL, GC, FDAX, FGBL
Posts: 38 since May 2013
Thanks Given: 37
Thanks Received: 35
It's not really a "call", since nobody would try to contact/warn you, Amp's system would just liquidate your account if you don't meet the margins published on their website, regardless of what's on CME's website.
Just thought I would post a note regarding AMP.
Just initiated a phone call from me to them as an inquiry and received an utmost disrespectful response from whomever the phone person was at the time. Meaning the F u and many other non-mentionables.
WOW
just wanted to post it as-is(was not expecting that, but WOW)
p.s.
I understand many have had relationships with them for long time(and f so geez louise) Instruct one how should deal with such!
Thanks in advance
I have had an account with AMP for around 8 months. If you need help with your platform, deal with the platform provider and not directly with AMP customer service (as they will not be of much assistance). If you have a funding issue you will need to email their funding department as, in my experience, they do not seem to respond to anything via phone. The 'clearing fee' that many people on this forum seem to take issue with is included in the RT rates which to my knowledge are some of the cheapest retail rates in the industry. I have had issues with incorrect billing of platform fees to my account, but after emailing the mistake it is corrected within 48 hours.
I guess this is not a good review or a bad review. If you are someone that requires a lot of assistance and find yourself calling a broker's customer service line regularly, then I would suggest going elsewhere. If you are already comfortable with trading futures and have patience with minor issues then I believe AMP may work for you... having said that, I have not had a 'major issue' and can not comment on how it would be handled.
Amp really is a bit of a mystery. Advertising the ultra low commissions and margins is what brings them most of the individuals brand new to trading - new traders would require the most customer service which is what most people on this forum complain about when referring to AMP.
If this company could get their customer service on par with others in the industry they would likely be one of the best options!