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You can try to call them. Over the phone I never had any issue to reach them out, but speaking frankly never had any issue to connect the server either
Dom64- Our support email is [email protected]. You mentioned you sent your emails to support@topstep. I just wanted to confirm you are using the correct email. We also have a a contact us page at: https://help.futures.topstep.com//hc/en-us/requests/new You may also call 888.407.1611 and our support staff can assist you right away.
I have sent 2 emails from one email adress and another one from another one this morning. No reply. I have setup a combine on Sunday and I got confirmation email with username etc but when trying to connect, getting am error message. Is there somebody at topstep support to help and sort this out or does it have to take a other day (am on a different time zone, so in 8 hours This is start of trading day for me). Sorry don't want to do an off subject on the thread but just trying to see how to get support. Impressive so far. Not.
Dom64- As I do not have your info to pass along to the TST support team, I do know that if you contacted them using any of the options on the contact us page they will respond within 24 hours.
I am exploring the possibility to get a funded account but before i do i'd like to know what occurs when you already have a private account with a broker but are considered as a Non-Professional in light of the new CME fees?
So far, i understand that if we use the capital of any other individual or entity in the conduct of our trading we will be considered as a professional trader which implies we need to pay $85/month per platform/exchange in 2015. But what about our private account at broker xyz? Can we keep our Non-Professional status to trade our private account while we are considered as a professional trader with a funded account at TopStep?
trendisyourfriend- You are correct that Funded Traders are considered professional and are responsible for the professional fee when they begin trading other peoples money. As for your question about your private account and the treatment, you will need to seek that advice from your broker as I am not clear how they handle this.
Vk79- yes, our team is working to get other exchanges. Currently you can now trade this product in the Combine but you are permitted at the funded level (after 10 trading days on the funded account).