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I'm not really sure what is going on. At this point, it's going to be kind of difficult to troubleshoot without seeing what's going on.
I'm sorry I couldn't be more of a help, but if you'd like we could see about getting together online where you could share your screen and I could see if I can fix things for you. Just message me if you'd like to set something up.
That error message was programmed into the code to be used only if the request for the downloaded file came up empty.
I'm not sure how comfortable you are with VBA, but the sub that you would be looking to check would be the SaveRiskFiles() in the Download module. If you step and take note of where you are in the code when that error show up for you that might help.
The only thing I can think of would be the date. The only way that I can get the spreadsheet to give me that error is if the date is incorrect. Can you confirm for me that if you go to the Track tab, enter "20170426" into cell A1, and you click Download that you still get the error "Unable to download Risk files from servers"?
Note: The date should be entered as YYYYMMDD in cell A1, but it should remain formatted as General ... make sure Excel does not format that cell into a date.
What version of Windows do you have (7 or 10 ... 32 bit or 64 bit)? What version of Office (2010, 2013, or 2016 ... 32 bit or 64 bit)? Maybe there is some compatibility issue.