This notice is limited to only AMP Global LTD (Europe) accounts.
If you have an account at both AMP Global LTD (Europe) and AMP Futures (USA) - there are no known data leaks for AMP Futures (USA).
Nature of the breach
We started receiving notices from our AMP Global LTD (Europe) clients that they were being contacted by a scammer. The scammer said they were employee of AMP Global LTD (Europe) and that AMP (Europe) was closing operations and they needed the clients banking information to transfer funds back to their bank account or they had bitcoin that they needed to transfer back to the clients. It was obviously fake, scammer communication that was identified and reported by our clients.
Once we received multiple reports from different clients, we launched a full investigation into our security systems to try to identify a breach. We found no security breaches to any of our networks or data bases. Once it was confirmed that it was not a breach of our network, we shift our attention internally. This is where we found the source of the data leak. One of our Customer Service agent’s logins was compromised, which exposed our clients’ profile.
Measures taken to address the breach and mitigate the possible effects.
Once identified as internal staff user data leak, we changed all our staffs’ user login password and locked the access IP.
After making these changes, we continued to monitor access and found no more logins from unknown users.
Consequences of the breach
Access to our client portal as a customer service staff user, exposed our clients’ profile.
Recommendations to clients to mitigate the adverse effects.
If you receive any calls like this, please hang up immediately and report to AMP Global (Europe) Compliance
[email protected]
There was no known access to any individual client’s logins and no access to any password. But as a security best practice, it is suggested that you change your password to both your AMP Client Portal Login and your MT5 Trading Account Login.
Here are the steps to follow:
Steps to reset your AMP Client Portal Login password:
Login your AMP Client Portal > Profile > Click Change Password
https://account.ampglobal.com/Profile/IndividualProfile
Steps to reset your MT5 trading account password:
https://faq.ampglobal.com/hc/en-us/articles/10883205080471-How-do-I-get-my-LIVE-MetaTrader-5-MT5-log-in-credentials-
Name and contact of the data protection officer within the company.
Full name of legal entity: AMP Global Ltd