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Hello @JohnCanoe, welcome to Futures.io, a great place. Have you tried Infinity Futures? They have Sierra Charts and the world's greatest trading DOM (humble opinion) on the InfinityAT platform with easy order entry and trade management capabilities. Lots of online video tutorials, etc. My contact there is Glenn McBeth. Very helpful. Would never brush you off. Give him a ring. (Except for being a satisfied client and having a Futures Trading account at Infinity, I have no connection with them or arrangement for promoting them.)
John, I'm sorry you had a bad experience with Matt. He is usually very helpful, especially to new, potential clients. He has helped me a great deal over the years (and my account is much smaller than yours). You may have caught him at a bad time. He has much to deal with in his capacity. He has seemed a little busier than normal lately. He's a human being and as so, he has difficult times just the same as we do. Good luck with whoever you go with. But in my opinion, you can't get anyone better than Matt and Optimus Futures. He's on your side.
First, let me apologize that I made you feel this way. Whatever your account size is, we always respected our customers because we at Optimus Futures understand that everyone has his/her risk capital. We service substantial accounts and small accounts alike.
If there is anything I want you to understand is that I try to get back to new inquiries and take care of existing customers. Some days are slow and some days are hectic, so I try my best to be practical and help to the best of my ability. If I asked you a question when we spoke, it was not as a confrontation; instead, it was to understand your situation and not to press you to make a decision now. You misread my response.
We put a lot of resources into education, articles, youtube videos for platforms only to help out the traders because we fully respct the challenges that you face. If you wish to PM me and schedule a time to talk again, I would be happy to take your call and guide you to the best of my ability.
Thank you,
Matt Z
Optimus Futures
Trading futures and options involves substantial risk of loss and is not suitable for all investors. Past performance is not necessarily indicative of future results. You may lose more than your initial investment. All posts are opinions and do not claim to be facts. Please conduct your own due diligence. Use only Risk capital when trading Futures.
1 800 771 6748 local 561 367 8686 email [email protected]
Bob, I appreciate your kind words. You are a great guy to work with, and I appreciate your business over the years.
You are right, we have been a bit busier lately because we have upgraded internally our software to get to customers, and new inquiries as fast as we can. We always put more and more resources internally to improve our operation and streamline it.
Jake, who has joined us in the last 12 months, has been a great help with platforms and support. Nevertheless, each response here is a learning lesson, and I am not dismissive of reactions here. Whether I am busy or not, we all should be treated with respect.
Kind regards,
Matt Z
Optimus Futures
There is a substantial risk of loss in futures trading. Past performance is not indicative of future results.
Trading futures and options involves substantial risk of loss and is not suitable for all investors. Past performance is not necessarily indicative of future results. You may lose more than your initial investment. All posts are opinions and do not claim to be facts. Please conduct your own due diligence. Use only Risk capital when trading Futures.
1 800 771 6748 local 561 367 8686 email [email protected]
Hi Matt
Thank you for your prompt response. Apology accepted and I apologize if I misinterpreted our conversation. Thank you also for the kind pm including the link to the SierraChart tutorials. I will definitely be back in touch.
We are good. I know that seeking a good broker is overwhelming at times.
If you gain contact again, please ask for Jake who has expert knowledge of platforms.
He deals with platforms, technology, and software.
If he addresses your tech needs, you and I can jump again on the phone and discuss account the setup.
Thanks,
Matt Z
Optimus Futures
There is a substantial risk of loss in futures trading. Past performance is not indicative of future results. ress all your tech issues
Trading futures and options involves substantial risk of loss and is not suitable for all investors. Past performance is not necessarily indicative of future results. You may lose more than your initial investment. All posts are opinions and do not claim to be facts. Please conduct your own due diligence. Use only Risk capital when trading Futures.
1 800 771 6748 local 561 367 8686 email [email protected]
Matt of Optimus Futures posts a lot of educational videos to help us more understand what we are getting into and what we should be looking for in trading futures. I think this is a very helpful action for all of us, no matter how much or how little experience we have. One of his later ones is the following link:
These also help those who are interested to get to know Matt a little more and better understand 'how he works'.
I highly recommend Tradovate. I use Sierra Charts with them. Their customer service is fantastic and the best part, $2.88 a ROUND TURN ALL IN (all fees (clearing, exchange, transaction, routing, NFA)) is what I get on their $99 a month active trader plan! Ask any broker if they can match that. I might be wrong, but I doubt it. Check them out.