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Had the same issue. Closed Monday with -440 realized, only left a short 6B position open. Woke up Tuesday with -2k in open orders, but in my case Amp support told me to liquidate if in doubt (which probably opened positions all over the other side). Tuesday afternoon I had other orders opened and didn't touch them, was -6k at this point. Some time later more orders opened and flattened and Thursday morning I received a statement from Amp with 3x the losses I had when I closed on Monday (several liquidation fees, commissions etc added). Amp did not provide a helpful reply yet on how this matter will be dealt. TT neither. I am with TT's trader, not Sierra. Also can't trade since then
Can you help answer these questions from other members on NexusFi?
Trading: Primarily Energy but also a little Equities, Fixed Income, Metals and Crypto.
Frequency: Many times daily
Duration: Never
Posts: 5,057 since Dec 2013
Thanks Given: 4,399
Thanks Received: 10,225
Sorry @sakisf. TT creates a trade log, and I think a full order log, which you can download from their portal. Have you tried doing that and reconciling to what you believe to be correct? I have no idea what I would do if something like this happened to me. I do hundreds of trades a day. It would be extremely difficult to reconcile if that trade log was somehow incorrect.
Let me be the first to say, as far as I know nothing like this ever happened with XTrader in its 26 years!
Since a few here are posting about the recent TT outage affecting the Sierra Chart Order-Routing service, I thought I'd share this post from the SC engineering team on their support board from Tuesday, Februrary 16:
@SMCJB for me it was with TT (desktop chrome-based version) for @Fryer it was with Sierra.
Seems like trading is now restored with TT platform. For any losses caused by the incident I guess we are out of luck according to the clause we accepted with TT.
Trading: Primarily Energy but also a little Equities, Fixed Income, Metals and Crypto.
Frequency: Many times daily
Duration: Never
Posts: 5,057 since Dec 2013
Thanks Given: 4,399
Thanks Received: 10,225
@sakisf I think there's a clause like that in most software, which is one of the reasons I'm surprised that the Ninja situation seems to have been sorted out so cleanly. Do you have a link to the "Full Report" I can't follow it from the image you posted.
Anyway my current situation with TT this afternoon.
Fills displayed in the Fills widget do not add up to the positions in the Position Widget.
Positions displayed in the Positions widget do not equal Positions shown in the Order and Fills Widget.
While Fills displayed in the Fills widget do equal Fills shown in the Order and Fills Widget, and the Fills shown do add up to the Position shown in the in the Order and Fills Widget I believe all three of those are wrong and what is show in the Positions Widget is actually correct. I know for sure that the Fills Widget and the Orders and Fills Widget are both missing positions.
Finally I just checked the fills file available on the download portal and that looks correct which is reassuring. So worst case scenario I can always refer to that.
I suspect this will eventually fall into "we cannot reproduce the error" category and hence the ticket will be close with "Resolution: Fixed".
My fills and orders added up in both widgets, I even see their results under Trade Analytics too, with the exception I did not open any of them. I only closed some of the ghost orders after receiving the green light from Amp support (they actually said liquidate and dispute them on the statement as the loss shown in Positions widget was at the time 5x the actual loss for the day) so I guess it opened opposite orders - by that time there was no warning received not to do so. Then I had several orders opened and closed minutes/hours later by the risk manager, somehow some of them reduced the total reported loss (at some point the unrealized loss was exceeding my account size while maintenance margin was 4x that).
I sent them everything, screenshots, fill reports etc. and I only received generic replies pointing me to the status page of TT and Amp announcements. Neither Amp/TT responded to my mails / tickets about the additional losses I incurred because of their problems, so I am not gonna bother further, at least I got out without owing them anything
Trading: Primarily Energy but also a little Equities, Fixed Income, Metals and Crypto.
Frequency: Many times daily
Duration: Never
Posts: 5,057 since Dec 2013
Thanks Given: 4,399
Thanks Received: 10,225
@sakisf that's awful. If they told you to "liquidate and dispute them on the statement" then I think you should have some recourse against them. I can see how your broker can liquidate you but I don't see how a risk manager can open a trade in your account. If they did then again I think you have some recourse against them.
@Big Mike you asked us to keep this out of the Phillips/Ninja thread. Problem is nobody is paying attention to it over here. This is appears to be very similar to the PC issue.
I can't blame Amp on this matter as it was hours after a US holiday started and the ghost orders were opened during the market close time. The only thing I have against them is that they sent an email saying that they checked with CME and that any positions on my account were correct according to CME and I should trade normally. It was after this that all went to hell and their support person told me that if I see any error I should close and dispute - apparently they had no full knowledge at this time either.
^^ These were the last opened and closed positions the next day by Amp's RM. They were probably trying to offset the previous ghost orders and reduced the total loss but not to the actual position.
TT on the other hand only asked us to contact the exchange and identify/offset the ghost orders on our own
If it wasn't for the platform and the bad connectivity - lag with CQG I would have left already.
Trading: Primarily Energy but also a little Equities, Fixed Income, Metals and Crypto.
Frequency: Many times daily
Duration: Never
Posts: 5,057 since Dec 2013
Thanks Given: 4,399
Thanks Received: 10,225
I'm not sure what this is showing. The bottom three fills appear to be manually entered fills. What are the top three fills? I assumed that these were the trades that were being closed but their timestamp is AFTER the manual fills?