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@SMCJB They were part of the ghost orders opened and closed by the Risk Manager. A few more where there the previous day too. And I was charged commissions for all of them
Anyway, 1+ weeks after the incident and I still couldn't pull the trigger as I lost confidence with TT trader. The loss was not heavy and didn't bite me as it took only profits away, but still was ~10% of the account size + TT & CME monthly fees without being able to trade for a whole week. Finally decided to pull out of both Amp and TT as I was unhappy with how both (not) reacted. I contacted AMP's live chat about the incident and they asked me to email the trade desk manager which I did and never got a human reply about the incident and if they intend to refund me after investigating the issue - provided them with screenshots of all fills etc -, other than automated messages. TT also replied with a technical message about how it was just a logging error leading to resource hogging and only says it will not happen again "TT understands the impacts of these issues on our clients and are committed to preventing a recurrence.". Seeing how Ninja reacted to the similar incident they had with PC I felt like I was talking to a wall.
So now I am looking for another discount broker, have my sights on Sierra Futures (stage5). Will probably get some time off first though.
Trading: Primarily Energy but also a little Equities, Fixed Income, Metals, U308 and Crypto.
Frequency: Many times daily
Duration: Never
Posts: 5,059 since Dec 2013
Thanks Given: 4,410
Thanks Received: 10,226
TT have been ICE data issues all morning, reported fixed 3 times, and I just lost all data for all exchanges for several minutes. Called support and could not get through.
Not getting through to support would be especially frustrating/infuriating. Idk what's in the water at TT lately, all year its been software issues and c-suite shakeups.
I just wanted to post an update on my ghost orders and trades from a few weeks ago. TT refused to compensate for their error, but AMP and Sierra stepped up to the plate and refunded me for all the ghost trades and losses that occured during the TT outage. I am very pleased someone did the right thing. Figured I would let you guys know.
Trading: Primarily Energy but also a little Equities, Fixed Income, Metals, U308 and Crypto.
Frequency: Many times daily
Duration: Never
Posts: 5,059 since Dec 2013
Thanks Given: 4,410
Thanks Received: 10,226
That's good to hear @Fryer, hopefully @sakisf gets a similar resolution.
I've had many documented problems with TT over the years (mostly with autospreaders or the implied engine) that have at times cost small amounts but at least once cost a large amount and I couldn't even get them to credit me a months subscription, so not surprised you got no relief from them.
This is what I got despite sending them all screenshots, fills etc:
Screenshot_1
So, my decision to leave them was good, otherwise I guess they were gonna deduct more from my account.
Total loss 10% of my account because their support person told me to close any ghost orders and dispute them with their trading desk and all I heard back from them was that I am allowed to keep the extra profits
And here is full story:
My account how I found it with orders opened at midnight during the market close hour. From -440 I saw orders running and my account at -2.1k.
The email I received from Amp and the chat with their support during which they told me to close and dispute. And some time later:
I think I closed around here.
So they reinstated all my orders that I had closed for the day.
The next day they opened again new orders (mind that trading was disabled all the time from approximately 4pm CST Feb 16th).
Situation at 16th, near the market open:
Part of my second email to them with all the ghost orders and explanation on actual positions:
Orders opened on the 17th by Amp's RM. They somehow fixed part of the problem, but I was still in 10% loss.
And that's it. Sorry for the long post but they drove me mad during that week and today again with their email. They totally ignored my emails and screenshots with all details, further reinforcing my decision to leave them for good - also had an account with Amp Global with them and traded via mt5 - ditched it.
On a related note TT CEO Rick Lane seems to have left and be replaced by Tim Geannopulos, the former global head of sales at Trading Technologies and a major TT shareholder