Big Mike 

Thousands of you have email trouble on a regular basis. Man, I wish everyone would just use gmail sometimes because honestly, it's simply the best. I make that assertion based on 125k email addresses in our database and regular outbound emails and the results of them... A great deal of effort on my part is spent to notify you guys when there is email trouble. To that end, I've added the following this morning: This banner appears at the top of the page when the last email we sent to you was rejected by your Email Service Provider for any reason. We store two pieces of information in that case: (1) the date the email was rejected, (2) the SMTP server diag response [such as invalid mailbox, over quota, message flagged as spam, etc], and finally item number (3) on screenshot is a link to your Direct Messages so you can read the automated response that is generated when this happens. This is what that automated message looks like: (1) showing reject reason (bounced in this case, bad mailbox) (2) showing SMTP server response, when available (3) explain all emails are halted, you can't even reset your password unless you fix this (4) make sure your email address is correct (5) click the Re-subscribe button, critical piece of this that must not be skipped! So #5 is critical because only this will trigger our email server to remove you from the "bad" database and try again to send you an email. This is because it costs us money every time an email goes out, whether it is a valid message or a bad one, so we maintain a database of emails that WORK and nothing else. I hope all of this can offer some assistance to you guys and an explanation as to why you might be seeing such messages. Mike

@Big Mike

I got a similar banner this morning saying "You are not receiving important emails since December 16, 2020"

but I still get all the notifications every day. and when I click on that link (UserCP - > Direct Messages), there's no automated response. also I do use gmail

is there anything I need to do?

Silvester17 

@Big Mike I got a similar banner this morning saying "You are not receiving important emails since December 16, 2020" but I still get all the notifications every day. and when I click on that link (UserCP - > Direct Messages), there's no automated response. also I do use gmail is there anything I need to do?

Thanks. I believe that was the huge Google outage day that caused a ton of issues. I had to modify our database to correct things, and you are exposing a hole in that plan.

I need to give this some thought on how to best correct it. Some combination of polling Mandrill for current status of your email address, and updating our database. Let me think.

Mike

OK @Silvester17, take a look now. Should be instant.

I found 601 edge cases and updated the database now.

Mike

Big Mike 

OK @Silvester17, take a look now. Should be instant. I found 601 edge cases and updated the database now. Mike

it worked, excellent!!

thank you

Silvester17 

it worked, excellent!! thank you

Sorry for any trouble.

I already received a bunch of emails this morning, after the last newsletter went out and that new notification went live and a bunch of members saw it.

I know it can be annoying but so is not being able to reset your password when you lose it (believe me, this happens a LOT!) because you can't receive emails. It's also annoying to not realize you aren't being notified if you are being mentioned/quoted, or receive DM's.

Mike

Big Mike 

Sorry for any trouble. I already received a bunch of emails this morning, after the last newsletter went out and that new notification went live and a bunch of members saw it. I know it can be annoying but so is not being able to reset your password when you lose it (believe me, this happens a LOT!) because you can't receive emails. It's also annoying to not realize you aren't being notified if you are being mentioned/quoted, or receive DM's. Mike

no trouble at all

thank you!!!

I suddenly have a similar banner (mistakenly) saying that I'm not receiving email from the site since 12th September 2020.

As far as I know, I'm receiving everything normally (including an email today). "Just saying".

Thanks to another couple of member reports, I found another way to improve that. It wasn't hard once I had the workflow down, basically for the cases where you are getting a notification - but you are recently (still) receiving emails, the system is going to auto-clear and reset automatically now.

This should clear up everyone next newsletter.

Mike

Tymbeline 

I suddenly have a similar banner (mistakenly) saying that I'm not receiving email from the site since 12th September 2020. As far as I know, I'm receiving everything normally (including an email today). "Just saying".

Thanks for reporting. I am quoting you which should trigger a new email for you. If you receive it, the system will reset your account and you should be good to go. Let me know if not.

Give it 2-3 minutes.

Mike

Wow, such fast attention, and at the weekend? Thanks very much, Mike. Got it, and the error message has disappeared.