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Glad to see your issue was resolved. Here's what you should do next time.
You should have an email exchange with your broker to get the actual FIX client order, exchange-assigned order ID, creation and execution time. They are required to have this by regulation. This allows you to confirm with CME GCC what happened to your trade.
If CQG gives you any of these fields directly, you should not have wasted time with your broker and should've quickly contacted CME GCC before reaching out to your broker, since the exchange has the final say on the state of your trade.
If your broker doesn't have a record or CME's record doesn't match your broker's, then you have a clearer evidence that they were negligent.
If their records match, then the issue lies with your broker's software vendor (CQG). In which case it could either be client-side (your desktop application malfunctioned as a result of a bug) or server-side (your broker's hosted CQG application had a bug). Then this depends on whether your broker or you have indemnity terms in your software license agreement(s). Often a software vendor will take no responsibility for damages incurred on your part, so it depends on the extent of damages that they're responsible for according to the contract. You can still sue them regardless of what the contract says, of course.
If the issue lies with your FCM/IB, you should direct your dispute to the NFA, not FINRA. If the issue lies with your software vendor and your broker refuses to back you up, you can try use the NFA to pressure your broker into taking more action against the software vendor.