Okay, im not holding any punches, and im gonna name names.. I have an account with transact through proactive futures.... I have been trading with them for about a year because they offered me a much better commission rate than zenfire through dorman.... 3.60 round trip to be exact. After looking at my statements, i noticed that they're reporting incorrect information in my pnl.. and they've done this twice. One from this morning's trades, second from 3 weeks back that i just caught....
Its not big, its only a few dollars.. they are taking an extra $4 dollars from me from this mornings trade, and they took 8.39 from 3 weeks back..
This is def an error on their part, im not miscalculating or making a mistake. I keep a journal with all my entry's exits which calculates commission into the equation. After i make my trade, i enter it into the excel journal, then just confirm it when i get my statement at night. The fills are correct on both... But the numbers don't add up.
NOW.....
If you were in my shoes, what would you do. Have them fix it and move on? Just take your money and run somewhere else?, or try to screw them back for being crooks?...
Remember, this isn't a Forex firm.... I trade cme emini's....
And its not about the money, its about the fact that they're stealing from me.
I still have an account with zenfire and TT.... so transferring the money out shouldn't be a problem
Am i overreacting?
If anyone has any input please reply since i wanna take care of this tomorrow morning.