Silver Dragon 

@Big Mike, See attached screenshot. The HTML format makes the message unreadable on a phone. The image below is how it looks when I open the email. Its like a web page where you have to zoom in then scroll all the way to the right to read it. If there is multiple lines you have to scroll back to the left to start the next line. I read 80% of the posts through my email on my phone. Is there a way to opt out of the HTML format and go back to text? Robert

I am sure this is an easy fix with HTML. I don't have an iPhone but did test it on gmail, yahoo, outlook, and on Android, and all worked perfectly. So it's something to do with iPhone apparently.

I'll ask my designer, he may have an iPhone and can help find the solution.

No there is not going back to the text. I received complaints about the text format, I receive complaints about the HTML format, basically someone just has to be unhappy.

Mike

Actually I just found a possible solution with Google, so I implemented it and now need to hear from iPhone users to see if it solved the problem.

@Silver Dragon

Mike

Did it solve the problem?

I don't have an iPhone to test on.

Mike

Big Mike 

Did it solve the problem? I don't have an iPhone to test on. Mike

@Big Mike

My phone died right after I took the screenshot. Had to wait for it to charge back up.

Its better. Text is wrapped which is a huge improvement. Text is still small and you have to zoom in but not as bad as the other format.

Robert

OK I've made another adjustment, let's see if the text size is improved.

Mike

Big Mike 

OK I've made another adjustment, let's see if the text size is improved. Mike

Hmm, it didn't seem to make a difference. So let me try one more time.

Mike

@Silver Dragon, I noticed your screenshot is only 640px wide. Is this the maximum resolution iPhone supports? If so I need to make some other adjustments, as I thought using 700px (currently using) was very very safe, I didn't realize phones were using something that small still.

Mike

After some quick Google research I see iPhone 4 is still using only 640x960. So, I will make some adjustments to all templates soon to make that the maximum resolution.

In the meantime, I have bolded the font for the body. Let me know if that works for you.

Mike

Big Mike 

@Silver Dragon, I noticed your screenshot is only 640px wide. Is this the maximum resolution iPhone supports? If so I need to make some other adjustments, as I thought using 700px (currently using) was very very safe, I didn't realize phones were using something that small still. Mike

See link for iPhone resolution. iphone 4 and iphone 5 are both 640 wide.

What's the iPhone Screen Resolution?

Robert

Big Mike 

After some quick Google research I see iPhone 4 is still using only 640x960. So, I will make some adjustments to all templates soon to make that the maximum resolution. In the meantime, I have bolded the font for the body. Let me know if that works for you. Mike

I can make it work. Thanks for the effort!! Let me know when you make the other changes and I will test and post screenshots.

Robert