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Few days ago I received e-mail from SharkIndicators inviting me to " join Sharkindicators and TraderMakers
for our partner webinar Tuesday SEPTEMBER 29th @ 4:30 PM EST " and saying: "Special Offer For Attendees:
All attendees will receive a FREE indicator for their Ninja Trader charts, and 50% OFF BloodHound ".
During the webinar TraderMakers made combined offer for SharkIndicators product and their product in excess of $3000.
I was not interested in this initial offer made in the e-mail so I have contacted SharkIndicators directly to buy just the SharkIndicators/BloodHound software - as offered.
Despite few attempts - they refused!
Instead, they imply I misunderstood the offer and they are not going to honour it.
But the way it was advertised by SharkIndicators the offer was unconditional - "all attendees ..." not all purchasers of other package!
Is this legal practice to advertise and then to back off?
Has anyone else experienced this with any other Vendor?
Cheers,
PS. Words within double quotes ("...") are copied directly from their e-mail.
Without taking part for one or other ( Sharkindicators or TraderMakers ) i think that the offer was only valid when you join ( pay ) Tradermakers who is likely to take Sharkindicators for use at there trading.
I have the impression that Sharkindicators is expanding there product thru sites where trading is done.
When a strategy or system is made with the sharkindicators then the members of the room will likely buy also the sharkindicators If they do that then i guess the discount is valid.
So you had to buy the system of TradeerMakers to have the discount. I dont know what TraderMakers is charging usually for there products as i am nhot a member of them.
I think that if you want the sharkindicators then you can buy them from there website ( your can always try to ask for a discount )
They took similar stand when I complained for wasting my time - I was interested in BH, not other system and the e-mail was sent by BH CLEARLY saying in RED:
"Special Offer For Attendees:
All attendees will receive a FREE indicator for their Ninja Trader charts, and 50% OFF BloodHound ".
(NO STRINGS ATTACHED HERE!)
This sounds like special offer for attending the webinar - otherwise the FREE indicator would not be free either, only upon purchasing the other program! (and it was sent to me free)
The similar standing point is what i was thinking. Both are working toghether for there webinar.
But:
You are correct, an attendee is not a buyer, its somebody watching the webinar......so i ( who am i ? ) think you must receive what they promised and what you claim.
Question who has to " give it"?...i guess the one who did sent you the mail.
Tell them you are going to sue them...lol.
You dont live in the United States so you wouldnt even be able to step foot into the courtroom but they dont need to know that...right?
Around 5% move the market. 10% try to follow the 5%. The rest provide liquidity.
I think the title of the email the original poster mentioned was indeed misleading, probably by mistake, however threat of lawsuit is hardly worth the time nor cost for a $500 product.
In my opinion, raising the visibility of the mistake and sharing it with the trading public will probably make someone at the company a bit uncomfortable. Many time's is just best for a company to take to take the high road; gain some good will, take little bit of revenue where possible, and realize the marketing mistake for future campaigns.
The offer was quite clear, even the discount was in different font colour.
OK, I agree that sometimes we make a mistake but how we handle it is what matters, not following with bunch of lies claiming they never have done the discounts before (and they did, 50% included) or they would loose on the deal - on the contrary. They would have gained another customer who would pay for future updates, maybe additional programming etc.
And let's get real - how much can you loose on digital product that client is downloading himself???
@ SpyderTrader, Maybe I can sue them, come to America and claim the cost of expenses as well! :-)
I installed the trial, and now "Strategies" is unavailable when I right click on my NinjaTrader charts! The Strategies button is disabled on my charts as well.
I have some older strategies that I need. I uninstalled SI and the Strategies are still unavailable.