Hello everyone. It's my first thread and I'm sorry for my English because I'm not a native speaker and I use the google translator.
After the trial period, I paid $ 59 on the 24th of June for the ACME package. On June 26 I made a BIOS update on my DELL laptop. On June 27 I try to use ACME on NinjaTrader 8 and I can not because of an ACME error message, telling me that I have used it on several machines. That day I cancel the renewal in Paypal on July 24.
Today I sent a message to Rancho Dinero asking for a solution. I have been told that windows updates or Bios changes are interpreted by ACME as a change of computer and invalidates the license.
I have identified myself as an Elite member of NexusFi and they have returned me $ 59.
I'm happy to be a member of NexusFi. Rancho Dinero never again.
Regards

javibi 

Hello everyone. It's my first thread and I'm sorry for my English because I'm not a native speaker and I use the google translator. After the trial period, I paid $ 59 on the 24th of June for the ACME package. On June 26 I made a BIOS update on my DELL laptop. On June 27 I try to use ACME on NinjaTrader 8 and I can not because of an ACME error message, telling me that I have used it on several machines. That day I cancel the renewal in Paypal on July 24. Today I sent a message to Rancho Dinero asking for a solution. I have been told that windows updates or Bios changes are interpreted by ACME as a change of computer and invalidates the license. I have identified myself as an Elite member of nexusfi.com and they have returned me $ 59. I'm happy to be a member of nexusfi.com. Rancho Dinero never again. Regards

Moderator Notice Please use this thread Rancho Dinero / Acme Market Analytics (www.ranchodinero.com) Just started using Rancho Dinero and Acme Trade Analytics for Ninja Trader. Rancho Dinero and Acme Trade Analytics is a Market Profile 3rd party addon for Ninja Trader Platform. Various membership levels entitles one to various suites of Market Profile … .

you got your money, so why never again, you didn't like tools? In my experience their customer support sucks, but tools are ok.

javibi 

Hello everyone. It's my first thread and I'm sorry for my English because I'm not a native speaker and I use the google translator. After the trial period, I paid $ 59 on the 24th of June for the ACME package. On June 26 I made a BIOS update on my DELL laptop. On June 27 I try to use ACME on NinjaTrader 8 and I can not because of an ACME error message, telling me that I have used it on several machines. That day I cancel the renewal in Paypal on July 24. Today I sent a message to Rancho Dinero asking for a solution. I have been told that windows updates or Bios changes are interpreted by ACME as a change of computer and invalidates the license. I have identified myself as an Elite member of NexusFi and they have returned me $ 59. I'm happy to be a member of NexusFi. Rancho Dinero never again. Regards

I do not criticize Rancho's tools. I criticize that his assistance is disastrous

Use the correct thread in the vendor section. Closing this duplicate.

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