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Gain Capital (was OEC) data delays


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  #1 (permalink)
 MBAGearhead 
Chicago, IL
 
Experience: Advanced
Platform: OpenECry
Trading: Crude Oil, Soybeans
Posts: 22 since Nov 2010
Thanks Given: 22
Thanks Received: 12

I've documented this problem extensively over past 5 months with my broker but it continues. During fast markets, Gain data feed falls behind and can take anywhere from a few seconds to 5+ minutes to catch back up. Price on Gain's DOM or charts is incorrect during these periods making trading nearly impossible. My only saving grace is I also have Ninjatrader with IQ Feed data so I know when Gain gets out of sync.

Gain tells me they have identified problem with developers and are working on a solution (for past month now) but it does not seem to be a priority to fix or is just painfully slow. My frustration level each day is high when these delays occur.

Consider this a friendly warning to anyone considering Gain or who may not have a redundant reliable data feed like DTN IQFeed for comparison. I'm still hopeful they fix issue soon but am losing patience.


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  #3 (permalink)
 MBAGearhead 
Chicago, IL
 
Experience: Advanced
Platform: OpenECry
Trading: Crude Oil, Soybeans
Posts: 22 since Nov 2010
Thanks Given: 22
Thanks Received: 12


Problem continues... Yesterday for about 15 min. the EMinis were minutes behind! Below is from a Demo account on a separate computer. The same issue was on my trading computer in a live production account. (proving the issue is not my computer). Why the hell was the YM keeping up just fine?


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  #4 (permalink)
 MBAGearhead 
Chicago, IL
 
Experience: Advanced
Platform: OpenECry
Trading: Crude Oil, Soybeans
Posts: 22 since Nov 2010
Thanks Given: 22
Thanks Received: 12

Nothing like futures opening down 3% and the DOM being totally wrong for first 14 min.!


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  #5 (permalink)
 MBAGearhead 
Chicago, IL
 
Experience: Advanced
Platform: OpenECry
Trading: Crude Oil, Soybeans
Posts: 22 since Nov 2010
Thanks Given: 22
Thanks Received: 12

In news today... "GAIN Capital Holdings, Inc. to be Acquired by INTL FCStone Inc. for $6.00 Per Share in Cash"
Will this make any difference in fixing their platform????? Or does it explain why they don't seem to care?


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  #6 (permalink)
 Arch 
W.Coast, USA.
⍺
 
Experience: Advanced
Platform: Anything
Trading: Emini
Posts: 473 since Jul 2017
Thanks Given: 135
Thanks Received: 451

was this ever fixed?


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