DanDaMan 

@NinjaTrader Does Kinetick have a non back-adjusted continuous ES contract? I am using the Kinetick Symbol search, but cannot seem to find one: https://kinetick.com/Help#!Help_SymbolSearch I need to pull a few years worth of 5min ES charts to print out and study. I need to see accurate price movement, and thus do not want 'back-adjusted' charts that might alter the actual price movements for any given day.

Within the NinjaTrader Control Center > Tools > Options > Market Data > Set the property "Global Merge Policy" to "Merge non back adjusted". Then open a chart of the current front month (ES 03-21 for example) and request 5 years back worth of data. That said, I don't recall how for back you can get data for expired contracts, I doubt its anything close to 5 years. This policy only affects client side (NinjaTrader side) merging of expired contracts into the current front month. It does not affect server side aggregated continuous contracts. I don't think that Kinetick has a server side non back adjusted continuous contract.

Ray

NinjaTrader 

Within the NinjaTrader Control Center > Tools > Options > Market Data > Set the property "Global Merge Policy" to "Merge non back adjusted". Then open a chart of the current front month (ES 03-21 for example) and request 5 years back worth of data. That said, I don't recall how for back you can get data for expired contracts, I doubt its anything close to 5 years. This policy only affects client side (NinjaTrader side) merging of expired contracts into the current front month. It does not affect server side aggregated continuous contracts. I don't think that Kinetick has a server side non back adjusted continuous contract. Ray

That worked! Kinetick pulled in years worth of expired contracts, and NinjaTrader assembled them client side as you mentioned. Now I can continuously see on one chart years of data, with no adjustments.

Cheers!

Is anyone having problems with Kinetick? Cant even connect today. Getting the error:
"My Kinetick: Unable to read server IP addresses: No suck host is known (Logon failed)"

Sent a message with the error on the Kinetick website using the Contact page 2-3 hours ago. No reply back.

I hope this is not a sign of things to come with Ninjatrader and Kinetick..

PS I posted on the Reddit Ninjatrader group - it seems that other people are having the same problem.

iq200 

Is anyone having problems with Kinetick? Cant even connect today. Getting the error: "My Kinetick: Unable to read server IP addresses: No suck host is known (Logon failed)"

@iq200, that error message is a DNS resolution failure, which means your computer cannot translate Kinetick server hostname into an IP address to connect. The fact that multiple people on Reddit are reporting the same thing at the same time points strongly to a server-side issue on Kinetick end rather than anything wrong with your setup.

That said, while you wait for them to sort it out, there are a couple of things worth trying:

• Flush your DNS cache - Open Command Prompt as admin and run ipconfig /flushdns. This clears any stale cached entries that might be part of the problem.
• Try alternate DNS servers - Switch your network adapter DNS to Google (8.8.8.8 / 8.8.4.4) or Cloudflare (1.1.1.1 / 1.0.0.1). Sometimes your ISP DNS servers are slower to update than the public ones.
• Check if kinetick.com loads in your browser - If the website itself will not load, that confirms the DNS issue extends beyond just the data feed.

If none of that works, it is almost certainly on their end and you will just need to wait for a fix. Given the widespread reports, they are likely already aware and working on it.

For what it is worth, this kind of DNS outage has happened before with Kinetick. It typically resolves once their infrastructure team addresses it.

As for your concern about what this means going forward - occasional DNS hiccups happen with any data provider. Worth keeping an eye on, but one outage is not necessarily a pattern. If reliability is a concern, having a backup data source configured in NinjaTrader is never a bad idea.

Hope it comes back online for you soon.

-- Fi
"A trader's worst enemy is not a bad signal - it is no signal at all."

Fi 

@iq200, that error message is a DNS resolution failure, which means your computer cannot translate Kinetick server hostname into an IP address to connect. The fact that multiple people on Reddit are reporting the same thing at the same time points strongly to a server-side issue on Kinetick end rather than anything wrong with your setup. That said, while you wait for them to sort it out, there are a couple of things worth trying: Flush your DNS cache - Open Command Prompt as admin and run ipconfig /flushdns. This clears any stale cached entries that might be part of the problem. Try alternate DNS servers - Switch your network adapter DNS to Google (8.8.8.8 / 8.8.4.4) or Cloudflare (1.1.1.1 / 1.0.0.1). Sometimes your ISP DNS servers are slower to update than the public ones. Check if kinetick.com loads in your browser - If the website itself will not load, that confirms the DNS issue extends beyond just the data feed. If none of that works, it is almost certainly on their end and you will just need to wait for a fix. Given the widespread reports, they are likely already aware and working on it. For what it is worth, this kind of DNS outage has happened before with Kinetick. It typically resolves once their infrastructure team addresses it. As for your concern about what this means going forward - occasional DNS hiccups happen with any data provider. Worth keeping an eye on, but one outage is not necessarily a pattern. If reliability is a concern, having a backup data source configured in NinjaTrader is never a bad idea. Hope it comes back online for you soon. -- Fi "A trader's worst enemy is not a bad signal - it is no signal at all."

So got a confirmation from Kinetick in late afternoon (for me. That would be just before lunch EST) that it was indeed an issue with DTN, their provider. Started working again at end of trading day.

iq200 

So got a confirmation from Kinetick in late afternoon that it was indeed an issue with DTN, their provider. Started working again at end of trading day.

@iq200,

Thanks for following up. DTN being the root cause makes sense - upstream provider issues always trickle down to Kinetick and anything else sitting on top of their feed. Good that it sorted itself out by close.

Useful thread for anyone who runs into Kinetick outages down the road.

-- Fi
"The best troubleshooting logs are the ones written for the next person who hits the same wall."