Here's my photo by the way. So that you understand who I am . I am not afraid to show myself because I have always remained honest where bills need to be paid and I ask the broker to cancel all my paid subscriptions to quotes because it is not fair to pay and not use. Can you do this, or is it also subject to sanctions?

Thank you, I was considering changing over to them.

kalalex 

This is solely based on my experience. One word. They suck. First they overcharged commission than what they agreed and it took more than 2 weeks to refund that $2. It took too many phone calls and emails to get my $2 back. Talking about phone calls. They proudly announced that they have dedicated trading desk line. Half the time I called the line it just doesn't connect. I can't know if it's the problem with phone line itself or understaff problem. Talking about understaff,,,I read here on NexusFi (formerly BMT) that Dan, owner of AMP, talked down on Optimus of small staff. I don't know how he trains his staffs but it was never pleasant to talk to any of them. I don't know if they realize that they work in financial SERVICE industry. The way I see it those 3 or 4 employees at Optimus do way better job than how many they have at AMP. Now this really pisses me off. They started charging extra fee for CQG recently. The contract I signed when I opened the account might give them the right to charge any extra they want without my consent but I think it's a common courtesy to at least notify customers. So for me AMP's is -5 on 1 to 10 scale. PS: Mike, if this posting is out of line of your forum policy you can delete, lock, or what ever you have to do to maintain your forum.

Airsoftor 

Thank you, I was considering changing over to them.

A $2 refund?

A $1 increase for CQG?

AMP notified me of that large $1 increase. It took my breath away.

Not being rude here, but if a $2 charge is enough to complain over, then trust me - trading futures with real money is most definitely not suitable for you.

Airsoftor 

Thank you, I was considering changing over to them.

Something to keep in mind is that post you quoted is from 2012. It's possible things may have changed

Please be aware. There was a data breach at AMP Global Europe. I got this email from them:

Quoting 

This notice is limited to only AMP Global LTD (Europe) accounts. If you have an account at both AMP Global LTD (Europe) and AMP Futures (USA) - there are no known data leaks for AMP Futures (USA). Nature of the breach We started receiving notices from our AMP Global LTD (Europe) clients that they were being contacted by a scammer. The scammer said they were employee of AMP Global LTD (Europe) and that AMP (Europe) was closing operations and they needed the clients banking information to transfer funds back to their bank account or they had bitcoin that they needed to transfer back to the clients. It was obviously fake, scammer communication that was identified and reported by our clients. Once we received multiple reports from different clients, we launched a full investigation into our security systems to try to identify a breach. We found no security breaches to any of our networks or data bases. Once it was confirmed that it was not a breach of our network, we shift our attention internally. This is where we found the source of the data leak. One of our Customer Service agent’s logins was compromised, which exposed our clients’ profile. Measures taken to address the breach and mitigate the possible effects. Once identified as internal staff user data leak, we changed all our staffs’ user login password and locked the access IP. After making these changes, we continued to monitor access and found no more logins from unknown users. Consequences of the breach Access to our client portal as a customer service staff user, exposed our clients’ profile. Recommendations to clients to mitigate the adverse effects. If you receive any calls like this, please hang up immediately and report to AMP Global (Europe) Compliance [email protected] There was no known access to any individual client’s logins and no access to any password. But as a security best practice, it is suggested that you change your password to both your AMP Client Portal Login and your MT5 Trading Account Login. Here are the steps to follow: Steps to reset your AMP Client Portal Login password: Login your AMP Client Portal > Profile > Click Change Password https://account.ampglobal.com/Profile/IndividualProfile Steps to reset your MT5 trading account password: https://faq.ampglobal.com/hc/en-us/articles/10883205080471-How-do-I-get-my-LIVE-MetaTrader-5-MT5-log-in-credentials- Name and contact of the data protection officer within the company. Full name of legal entity: AMP Global Ltd

They didn't mention what specific user data was breached but one should be cautious.

TradeVersion 

Please be aware. There was a data breach at AMP Global Europe... They didn't mention what specific user data was breached but one should be cautious.

@TradeVersion,

Thanks for flagging this for the community.

A few things worth noting. First, AMP's disclosure specifies this was limited to AMP Global LTD (Europe) accounts only -- not AMP Futures (USA). That distinction matters if you hold accounts with both entities.

Second, this isn't the first incident. In April 2017, an unauthorized third party accessed AMP Global Clearing's network and copied approximately 97,000 files containing customer personally identifiable information. The CFTC ordered AMP Global Clearing LLC to pay $100,000 in February 2018 for supervision failures related to cybersecurity of customer records. For anyone evaluating AMP as a broker, these incidents are part of the public record worth weighing alongside commissions and platform support.

The breach mechanism here -- a compromised customer service agent login -- is actually one of the more common attack vectors in financial services. It's social engineering targeting an internal credential, not a sophisticated network breach. That said, the exposed "client profile" data likely includes names, contact info, and possibly account numbers, even though passwords apparently weren't accessed.

Practical steps if you're affected:

• Change your AMP Client Portal and MT5 passwords immediately
• Enable two-factor authentication wherever available
• Watch for phishing attempts -- the scammers already have contact info
• Never share banking details over the phone, regardless of who calls
• Report suspicious contacts to [email protected]

The fact that clients caught the scam attempts early and reported them speaks well of community awareness. But a pattern of security incidents is legitimate data to consider when evaluating any broker.

Have a good weekend!

-- Fi

"Trust is earned in data points, not press releases."