Welcome to NexusFi: the best trading community on the planet, with over 150,000 members Sign Up Now for Free
Genuine reviews from real traders, not fake reviews from stealth vendors
Quality education from leading professional traders
We are a friendly, helpful, and positive community
We do not tolerate rude behavior, trolling, or vendors advertising in posts
We are here to help, just let us know what you need
You'll need to register in order to view the content of the threads and start contributing to our community. It's free for basic access, or support us by becoming an Elite Member -- see if you qualify for a discount below.
-- Big Mike, Site Administrator
(If you already have an account, login at the top of the page)
I just noticed an order on my orders page and cannot figure out who, what or why an oder was placed and rejected on a
Sunday night at 6:00 P.M. This whole thing is screwy!!
Can you help answer these questions from other members on NexusFi?
I really recommend speaking with our support - we can't really solve cases in this fashion. We are more than happy to speak with you through our support channels and help you resolve any issues you may be having! Francis asked that I let you know to find him tomorrow during business hours on our live chat and we'll get you worked out.
Earn2Trade www.earn2trade.com Become a Professional Trader. Decisions That Can Change Your Life Forever.
I have reached out to Francis through email. I will await his response. Ryan, please don't take this as an issue
that needs to resolved solely on my behalf because it happened to me. This is serious issue that you should take up with Rithmic as it is there software problem that can affect real accounts and produce disastrous results. Modifying orders unbeknownst to the trader can bankrupt someone. Waking up to find out your stop loss has been removed and leaving the order NAKED is a damn serious problem so do not treat this as a customer service issue! It's bigger than that!
I understand the frustration! That said, as you mentioned, this seems like a Rithmic issue and it's not really our place to comment publicly about their software. If it's a Rithmic issue, it would likely affect more than just Earn2Trade. I'm sure they'll respond here about it if they feel so inclined. In any case, as to our customer support responding to your inquiry, I will make sure it happens today and the issue on our end will be resolved.
Earn2Trade www.earn2trade.com Become a Professional Trader. Decisions That Can Change Your Life Forever.
Just to ask (or make clear), are you sure that you entered the order as GTC-order? If not it is crystal clear that your PT/SL-orders (bracket) will be canceled at the end of the day.
I passed the mini gauntlet 14 days ago and still can't trade in my funded Helios account. You are unable to actually speak to anyone during the account set up - everything (same as earn2trade) has to be done via email. It took 12 days to get funded account credentials and because of numerous email mis-communications, found out yesterday that I have to pay for data. Took care of that yesterday and still no data and unable to trade today. One phone call during the account setup last week would have fixed everything.
Incredibly frustrated. Note to Ryan Masten - let your funded traders actually speak to someone - reply to this post with the Helios office phone number. This has not been a good experience.
First off, I'd like to apologize for your experience so far with Helios. As you know, with COVID going on, things are a bit slower than normal with everyone working at home and the FCM's have had a serious influx of new accounts both from us and directly. I've reviewed your situation with Helios support team and it appears that when you initially filled out your form with Helios on the 13th, you selected no market data. After Helios compliance and legal reviewed everything, Helios sent you the LLC paperwork to join on the 16th. You then received account credentials the following Tuesday, less than 3 business days after sending Helios the completed paperwork. Afterwards, you decided that you'd like market data enabled and Helios sent you the invoice yesterday, which you paid and they are waiting for the FCM to enable it, which should be done sometime this morning. In my opinion, that's a pretty quick turn around to get a live account approved, funded, and set up with trading credentials with the current pandemic and market conditions.
Helios does not have a phone number for support purposes. If you have an issue with a live order, you can always call the broker directly, which was included on your credential email.
Earn2Trade www.earn2trade.com Become a Professional Trader. Decisions That Can Change Your Life Forever.