Hello, I had the same issue but I got my money back. Yes, in their presentation, they do say "no question money back guarantee."

Hi Mike,

I want to share that Ninjacators LLC has agreed to refund me.

I believe your writing to them added weight to my raised issue for them to honor their words.

As mentioned on your website, “Our community is known for being the most helpful trading community out there”.

I am really glad that I wrote my issue on this forum to warn others that Ninjacators had rebutted the promised guarantee.
I am truly grateful for your assistance.

Thank you very much Mike and I am glad I found your website.



Kind Regards

daris 

Hi Mike, I want to share that Ninjacators LLC has agreed to refund me.

I'm glad they resolved your issue.
It seems they are a reputable company.
Sometimes all companies have things drop through the cracks.

DavidHP 

I'm glad they resolved your issue. It seems they are a reputable company. Sometimes all companies have things drop through the cracks.

I think a reputable company would not have made @daris jump through so many hoops...

daris 

I want to share that Ninjacators LLC has agreed to refund me. I believe your writing to them added weight to my raised issue for them to honor their words. As mentioned on your website, "Our community is known for being the most helpful trading community out there"

Please let us know once the money is actually in your account. I'm glad I was able to help, that is the power of this community.

Mike

Hi Pickles1774 ,

Thanks for sharing your experience and confirming that Ninjacators did indeed mention that "Yes, in their presentation, they do say "no question money back guarantee.""

I would like to share too a screenshot of what they said and the list of items I had to submit to comply with before they considered my refund when in the first place it was mentioned " no hassle, no questions asked and no forms to fill" for refund

Yes, I know with Mike's intervention on my issue, they agreed to the refund.


I am grateful to Mike.

Thanks

Big Mike 

Please let us know once the money is actually in your account. I'm glad I was able to help, that is the power of this community. Mike

Hi Mike,

I would like to share that the refunded money is in my account.

Thank you very much and kind regards

(Sorry not trying to derail here but have a relevant question)

IF we really know that these vendors (not naming anyone but in general) and their 'bots' are simply incapable of producing those kinds of returns which are shown in their presentations - will ALL of them be willing to give us our money back if they have a guarantee like in this thread's case?

Because if they start giving everyone the money back - which I believe is because the shovel sellers became rich during the gold rush - then will they even remain in a position to operate any business in the future?

It's like you didn't find any gold? Fine - you will get your money back for the shovel you purchased!

Then again the question arises - why start the business in the first place itself?

daris 

Dear, NexusFi members & fellow users, I am sharing my bad experience with Ninjacators LLC. Please don’t fall into their trap and purchase their expensive automated trading system. I purchased the automated trading system, Robot Lab, from Ninjacator on 31 Mar 2023 because there was a guarantee that if within 3 months there were no profits or didn’t make the amount purchased, I could get a refund with no hassle, no questions asked and no forms to fill out. An email from their staff Mr.Chris Donielson clearly stated that the guarantee would honor their words and a full refund of the purchase price of the product of $4997. This guarantee was also mentioned by Christian Bose during his webinar presentation. I only purchased the system because there was a guarantee, and they made it so convincing that using their system would make back the purchased price within 3 months of use. I started to use the system on a live account and after 3 months it didn’t perform to expectation. I wrote to Mr. Chris Donielson, and he told me to try it out again as it was a huge mistake to return it at that moment and he also requested I ask Ninjacator staff to check my system and try to improve it. But again, after some time the system has not provided any positive results. When I wrote in for a refund, they asked me to produce several documents even though they had said no questions asked, I have provided all except one which I was unable to and that’s the trade performance records. I was unable to produce that because Ninjatrader support told me that the records would only be retained in the NT8 platform for 3 months. I shared that email from NT support to Ninjacators yet they don’t accept it. I assume they knew about this that’s why they asked me to continue further. Now they are saying I am on a one-year guarantee and not 3 months guarantee. This Mr.Chris Donielson is also not replying to my emails, in fact his last email he said he had stepped away but his photo I still on their website. One of the staff Abigail mentioned I had submitted 3 months of records and when I showed them that email their staff acknowledged my records, but they are not addressing this at all. I told them that two Ninjacator’s support did a remote in my NT8 esp. they were the ones to install the setup in my NT8 which is running on a VPS that was also recommended by them. And the the second remote session was when Mr. Chris asked me to get their support to take a look at the setups. They can even now accuse me of insulting them when I didn’t at all. I replied asking them to please show me where I had insulted them and that everything, I had said was facts, and they stopped replying. They also now are saying that even if it's one year or 3 months guarantee, the trade performance records must be produced. When I questioned them their guarantee had never asked for any records, and they were also not addressing the issue. Two of their staff had suggested I try the strategy on manual trading which I refused and told them that I purchased the system for auto trades and not manual trading. I believe I am not alone in the dispute about their guarantee and would like to get back my refund which they are holding back. I have lodged my complaint with the Better Business Bureau and also the FTC OIG organizations in the US. Please, please be weary of Ninjacators LLC and their empty promises. Thank you. Daris Raveedranathan

Hi Daris

did myou ever get a refund?

I had the same experience, but fortunately for me I was able to get a full refund.