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I've been trying to contact tech support using the phone line provided at Optimus Trading Company - Commodity Futures Trading Training
and it is forwarding me to the voicemail. If that is indeed a voicemail for Optimus, I think it would be nice if there could be a message stating so. I feel like it's redirecting me to the phone of a person instead of a company's tech support.
Issue: I've been unable to login using Ninjatrader or R Trader using my login credentials this morning. I haven't changed any settings since last friday (August 15th 2014) and I could connect on that day.
I have in the meantime updated Ninjatrader from 7.0.1000.22 to 7.0.1000.25 after seeing that I could not login. No success so far.
This is the log from Ninjatrader:
R Trader stalls on this screen:
Can you help answer these questions from other members on NexusFi?
AFAIK, Ninja Trader usually does some maintenance during early hours on the weekend which prevents you from connecting to a data feed, so I think there's no issue on your side.
I can't connect to Rithmic either at the moment, but usually you should be able to connect again in a couple of hours...
"If you don't design your own life plan, chances are you'll fall into someone else's plan. And guess what they have planned for you? Not much." - Jim Rohn
I'm usually able to connect from around 6pm EST on sundays.
It's currently Monday 8:16am EST and I still can't connect. I've been waking up at around 5am on weekdays for the past few weeks and have been able to connect at that time.
I'll just do some meditations while things get resolved
Just wanted to make a post in case anyone else was having the issue.
Hmm, since my time zone is 6 hours ahead of yours, it's still Sunday over here...
And I assume you meant 6 am EST on Sundays ?
"If you don't design your own life plan, chances are you'll fall into someone else's plan. And guess what they have planned for you? Not much." - Jim Rohn
"If you don't design your own life plan, chances are you'll fall into someone else's plan. And guess what they have planned for you? Not much." - Jim Rohn
I'm glad to see the futures.io (formerly BMT) community was able to step in and provide some insight -- they are correct in that there is some routine maintenance performed on weekends that would prevent a login during Sunday mornings for example, but Sunday evenings you will be able to login again and resume.
Of course, if you still experience anything out of the ordinary don't hesitate to let us know. I will also be more than happy to check in on our voicemail system to make sure it's clear for any future callers who the voicemail will be received by.
Server maintenance functions are performed by the ISV's such as Rithmic and/or CQG. NinjaTrader itself does not do any regularly scheduled maintenance.
As part of our continued efforts to offer more value for our customers, the Optimus team has been hard at work redesigning the SierraChart toolbar to make for a more pleasant visual display and reference to tools that some of you may use actively throughout your trading sessions.
It is currently being implemented by the SierraChart team and will be available in just a few days for all Optimus customers at no extra cost. Moving forward, this update will be called ‘OptimusScreen’ to identify these extra features that are Optimus exclusive.
We would like to thank all of our customers for their commitment and welcome you to share your thoughts, ideas, and comments with us as we strive to provide our customers with a trading environment conducive to success.
To see a preview of the toolbar redesign please take a look at my PDF attachment. The navigation bar below is old one one, while the one above is the OptimusScreen implementation.
Thanks,
Matt
There is a substantial risk of loss in futures trading. Past performance is not indicative of future results.
Trading futures and options involves substantial risk of loss and is not suitable for all investors. Past performance is not necessarily indicative of future results. You may lose more than your initial investment. All posts are opinions and do not claim to be facts. Please conduct your own due diligence. Use only Risk capital when trading Futures.
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