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Remember he's not American and sometimes cultural differences can make people seem curt. That goes more so when culture is different but language is common.
I paid the guy years ago but every now and again (last time a new PC build), I need a reset. He does that for free.
Now, consider that in the software industry, you'd generally be looking upwards of 17.5% a year for support and I don't think it's fair to label the guy an asshat. In the past I've been in situations where a customer had a server struck by lightning (well the electricity supply did), the server blew and they were 3 years behind on support payments. They had to buy the software again. Cost was about $900k. I was the messenger, they were over a barrel and they had to pay. I wouldn't say I agreed with it 100% - but if you want help on hand, you have to pay (like insurance) and not expect to pay just when you have an issue.
To be fair though, most software purchasers don't understand the business. They expect something forever for a one off fee.
He may be curt - but again, no support fees. He's never been rude to me - but he's definitely been economical with words.
He's certainly on the friendlier side of the nerdscale. Most here have never experienced a cat 5 nerd though....
If you have any questions about the products or services provided, please send me a Private Message or use the futures.io " Ask Me Anything" thread
I agree with you fundamentally - he always comes through - I've never asked him for a freebee - just some questions about functionality. Anyway, I know he's an Israeli and maybe something gets lost in translation!
no it does not matter ...most all market profile software uses min. bars.. the reason is broker data will not let you down load tick data you need I.Q. feed for that... that is the only feed with back tick data.. ninja trader does not store tick data .. ninja 8 will... market delta or invester RT my let you store 5 days of tick data... i have I.Q. feed.. when i try to down load more than 10 days it will crash ninja 7... where you need to be worried about being accurate is on contract roll over. all software uses a chart that averages contract roll over..they are not accurate... it would be a lot more accurate if you now how to build a chart factoring in roll over ...most futures traders do not know how or to lazy to do it. google it ....you can find out how
I'm trying out his TPO/Volume profile package and I am impressed. I'm done with Gomi and his new pricing structure, plus I find Fin-algo to be much more accurate and the price can't be beat ( 2 machines $269 and all free upgrades, no BS leases). That solves my quest for VP on NT8.
If you read what I wrote I was comparing to Gomi, not Acme which I know is excellent but more expensive for pretty much the same thing. I have been using Gomi, but have now switched to fin-algo for NT8.
I have no idea why this thread became such a big Acme thing when it was originally about Fin-algo.
I think basically, almost every thing he's offering you can find something as good (or better) and cheaper out there. I find also that he doesn't update his products much in terms of adding new features and like the others mentioned, customer service is basically non-existent. The only product that I've been using is the market profile (TPO) indicator, basically because everyone else is doing volume profile. There's just aren't many pure TPO indicators out there.
TPOs just gives me a slightly different view based on time, and I just find it helps me to complete the market profile picture.
On a side note, I recently upgraded my TPO license from NT7 to NT8. If anyone is interested, I would like to sell my NT7 license (can use on 2 machines). PM to negotiate price.