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NexusFi site changelog and issues/problem reporting


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NexusFi site changelog and issues/problem reporting

  #2711 (permalink)
 
jakobe's Avatar
 jakobe 
Atlanta, Georgia
 
Experience: Beginner
Platform: Sierra Chart
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Big Mike View Post
Everyone,

I am really upset about what happened.

I want to offer compensation to our members as a way to say sorry. But I am struggling to determine what I can offer to them?

Could you please help suggest some options that I could implement easily for a massive number of people? I do want to send one final email to them, from my personal account, with a clear subject line "Compensation for today's email problem" and etc.

Please help me... I have such a bad pit in my stomach from all this. Worse than even losing 10k in a trade!

Mike

Mike, I wouldn't sweat it. I did wake up this morning scrolling twitter and kept getting the same email notification from FIO, lol. It was a wtf moment but I immediately chalked it up to some kind of human error.

Appreciate you posting this up here. 5%-10% discount on all elite memberships for the next week would be pretty kick ass. I'd buy immediately.

Thanks.

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  #2712 (permalink)
 crossover 
Brussels Belgium
 
Experience: Intermediate
Platform: ninja
Frequency: Every few days
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No worries Mike and , personal, no need for any compensation. It can happen to everybody.

Hope you find the cause of it.

Take care and be safe.

Crossover

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  #2713 (permalink)
 
DavidHP's Avatar
 DavidHP 
Isla Mujeres, MX
Legendary Market Wizard
 
Experience: Advanced
Platform: NinjaTrader
Broker: Ninjatrader / Optimus Futures / AmpFutures
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Nothing needed for me.
I love FIO and the emails were not an issue for me.
You do so much for the community, a simple I'm sorry suffices.

Thanks


Big Mike View Post
Everyone,

I am really upset about what happened.

I want to offer compensation to our members as a way to say sorry. But I am struggling to determine what I can offer to them?

Could you please help suggest some options that I could implement easily for a massive number of people? I do want to send one final email to them, from my personal account, with a clear subject line "Compensation for today's email problem" and etc.

Please help me... I have such a bad pit in my stomach from all this. Worse than even losing 10k in a trade!

Mike


Rejoice in the Thunderstorms of Life . . .
Knowing it's not about Clouds or Wind. . .
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  #2714 (permalink)
 
Scalpingtrader's Avatar
 Scalpingtrader 
Hanover, Germany
Legendary Amateur Trader
 
Experience: Beginner
Platform: NinjaTrader
Trading: ES
Posts: 1,945 since Apr 2014
Thanks Given: 3,144
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DavidHP View Post
Nothing needed for me.
I love FIO and the emails were not an issue for me.
You do so much for the community, a simple I'm sorry suffices.

Thanks

This. You've built a community based on values. Certainly overlooking a minor mishap like this, especially if you apologized for the inconvenience, is the norm in this community.

Edit: and my personal expectation towards the members of this community. We're all human.

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  #2715 (permalink)
 
bobwest's Avatar
 bobwest 
Western Florida
Site Moderator
 
Experience: Advanced
Platform: Sierra Chart
Trading: ES, YM
Frequency: Several times daily
Duration: Minutes
Posts: 8,172 since Jan 2013
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I certainly don't need anything. I did what probably 99+ % of the members did when I saw the multiple emails.... I said, "Oops, looks like something went wrong, it will get fixed" and forgot about it. People understand small and unintentional computer issues, and roll with them.

It is a good thing that you want to make things up for everyone, and if I can think of anything I will post it. But I think the community will be understanding.

Bob.

When one door closes, another opens.
-- Cervantes, Don Quixote
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  #2716 (permalink)
 
tturner86's Avatar
 tturner86 
Portland, Oregon
 
Experience: Intermediate
Platform: F-16CM-40
Trading: GBU-39
Posts: 6,191 since Sep 2013
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Thanks Received: 12,695

I feel left out my email was fine lol.

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  #2717 (permalink)
 
Big Mike's Avatar
 Big Mike 
Manta, Ecuador
Site Administrator
Developer
Swing Trader
 
Experience: Advanced
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Broker: IBKR
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You didn't get any newsletters?

tturner86 View Post
I feel left out my email was fine lol.

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  #2718 (permalink)
 
Big Mike's Avatar
 Big Mike 
Manta, Ecuador
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BTW, I have no clue what he is talking about. We don't ban people for creating tools.



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  #2719 (permalink)
lgix
Somewhere + Australia
 
Posts: 7 since May 2020
Thanks Given: 1
Thanks Received: 12

Honestly dude I thought it was pretty funny. I just turned my notifications off and sent you a PM about it.

Mistakes happen in Trading and with Tech.
I once removed all the memberships of a Windows Sever SMS group in a 5000+ seat domain environment. The script attached to the group caused a backup to the local file server from the machines targeted. I removed the membership because I didn't want to target any while I tested something. Problem was SMS groups without explicit memberships target EVERYTHING. Within about 2 hours I'd caused errors Domain wide when the file servers started running out of space.
It took me about 6 hours of work that afternoon and night to resolve. It was pretty funny though, and I learnt from it.

Don't be too hard on yourself, yeah you fucked up, but laugh and learn from it! Thanks for the explanation too.

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  #2720 (permalink)
 
Big Mike's Avatar
 Big Mike 
Manta, Ecuador
Site Administrator
Developer
Swing Trader
 
Experience: Advanced
Platform: Custom solution
Broker: IBKR
Trading: Stocks & Futures
Frequency: Every few days
Duration: Weeks
Posts: 50,469 since Jun 2009
Thanks Given: 33,246
Thanks Received: 101,669


If anyone is receiving error messages when opening threads, please let me know.

Mike



Join the free Markets Chat beta: one platform, all the trade rooms!

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Report problems with the site: Using the NexusFi changelog thread
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